911 Emergency Communications Supervisor

Pitkin County; Aspen (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

Pitkin County is seeking a Dispatch Supervisor to oversee the Emergency Communications Specialists and support daily operations of the Pitkin County Regional Emergency Dispatch Center (PCREDC). You will ensure efficient handling of emergency and nonemergency calls, supervise staff, and maintain data and reports.

The role requires leadership experience in public safety dispatch, a high school diploma or GED, and a background check.

Qualifications

• Requires supervision of Emergency Communications Specialists and frontline leadership in a 24/7 staffing environment.
• Experience supervising public safety dispatch or senior-level duties in a related public safety function.
• Background check required.
• Terminal Operator certification for access to NCIC/CCIC is required.

Responsibilities

• Supervises functions of the public safety communications system including emergency and nonemergency calls and CAD.
• Provides frontline leadership including staff supervision, training, coaching, and performance management.
• Answers inquiries from the public within scope of authority and explains guidelines and procedures.
• Compiles and maintains operational data, reviews activity logs, and creates summary reports.
• Maintains courteous and cooperative interactions with the public and County staff while protecting confidentiality.

Skills

Leadership

Communication

Multitasking

Teamwork

Stress management

Education

High School Diploma or GED

Terminal Operator certification for NCIC/CCIC access

Job description

Under the direction of the Emergency Operations Manager and Emergency Communications Manager, the Dispatch Supervisor directly supervises assigned Emergency Communications Specialists, and supports operations in compliance with State and Federal laws and Pitkin County Regional Emergency Dispatch Center (PCREDC) mission, vision and values.

• Supervises the functions of the public safety communications system including emergency and nonemergency calls, Computer Aided Dispatch (CAD), and other communication systems; duties may vary according to job assignment. Duties may vary according to job assignment.

• Provides frontline leadership including Emergency Communications Specialist staff supervision, training, coaching, conflict resolution, performance management, and oversight of daily operations and 24/7 staffing coverage.

• Answers inquiries from the public within scope of authority; explains guidelines, procedures, policies.

• Compiles and maintains operational data; reviews and maintains activity logs, and creates summary reports; processes administrative reports and personnel action forms.

• Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

• One year of experience as 911 Senior Emergency Communications Specialist at Pitkin County (equivalent to 3+ years as 911 Emergency Communications Specialist), or a senior-level in another department or function in public safety dispatch.

• High School Diploma or GED equivalent.

• Must pass a thorough background investigation.

• Terminal Operator certification for access to National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) is required.

• Must possess a valid Colorado Driver’s License and acceptable Motor Vehicle Record.

Knowledge Of:

• Clear and concise communication relaying details accurately.

• Principles and practices of public administration.

• Customer service techniques.

• Public policy processes.

• Communicating clearly and concisely and relaying details accurately.

Skill In:

• Delegating and communicating directions clearly.

• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.

• Working efficiently both independently and as part of a team.

• Organizing and prioritizing work to meet deadlines.

• Developing, understanding, interpreting, and communicating policies and procedures.

• Establishing and maintaining effective working relationships.

• Work is performed in a standard office environment, and in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.