911 Emergency Communications Specialist

Pitkin County; Aspen (CO); On-site; USD 52,000 - 76,000; Full time

Job summary

Pitkin County in Aspen, CO seeks a dedicated 911 Dispatcher to handle emergency and non-emergency calls, enter data into the PCREDC system, and coordinate with law enforcement and EMS. The role requires calm decision-making, accuracy, and the ability to work in a fast-paced environment.

Shift work includes days, evenings, nights, weekends, and holidays; candidates must obtain NCIC/CCIC access within six months and keep up with mandatory ICS/NIMS certifications.

Qualifications

• Emergency dispatcher experience or training is preferred.
• Ability to obtain NCIC/CCIC access within six months of hire.
• Must possess a valid driver's license and acceptable driving record.

Responsibilities

• Perform dispatching duties for public safety and emergency services.
• Answer and prioritize emergency and non-emergency calls; route resources accordingly.
• Log information in CAD and coordinate with responders; monitor radio traffic.
• Process CCIC/NCIC data and coordinate with agencies via CCIC/NCIC/INTERPOL/NLETS.
• Maintain confidentiality and support relationships with the public.

Skills

Emergency communications

Customer service

De-escalation

Typing speed

Clear communication

Education

High School Diploma or GED

ICS100/ICS200, NIMS IS700/IS800 within 6 months

Tools

CCIC/NCIC access

CAD system

Microsoft Office

Google Suite

Job description

Job Summary

The 911 Dispatcher answers basic emergency and non-emergency calls for service; takes information from callers, and enters information into Pitkin County Regional Emergency Dispatch Center (PCREDC) database; monitors radio traffic, and provides assistance and information to law enforcement officers, emergency services agencies, and the general public in compliance with state and Federal laws and PCREDC guidelines.

Job Responsibilities

• Perform a variety of dispatching duties in support of public safety and emergency services activities; receives and routes emergency and non-emergency telephone and radio calls; dispatches emergency services personnel as directed; duties may vary depending on job assignment and training.
• Answers, evaluates, and prioritizes incoming emergency and non-emergency telephone calls; determines the exact nature and location of the situation; acts in accordance with laws, policies and procedures, and jurisdictional boundaries; provides emergency medical dispatch instructions for all medical calls for service. Duties may vary according to job assignment.
• Prioritizes and dispatches calls to emergency responders; logs information in Computer Aided Dispatch (CAD) system; coordinates responses and resources on emergency incidents; processes radio traffic from the field; provides regular checkups on public safety personnel.
• Requests, reads, interprets, and acts on all Colorado Crime Information Center/National Crime Information Center (CCIC/NCIC) data related to wants and warrants, restraining orders, criminal histories, and domestic and international Department of Motor Vehicles (DMV) records; makes entries and maintains wants and warrants information in CCIC/NCIC; coordinates with other law enforcement agencies via CCIC/NCIC, International Police (INTERPOL) and National Law Enforcement Telecommunications System (NLETS).
• Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

Minimum Qualifications, Knowledge And Skills

• Emergency Communications Specialist
• Up to one year of customer service and computer experience.
• High School Diploma or GED equivalent.
• Terminal Operator certification for access to National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) is required within six months of hire.
• Currently possess (or ability to obtain within the first 6-months) ICS100, ICS200, NIMS IS700 and NIMS IS800.
• Must possess a valid US Driver’s License and acceptable Motor Vehicle Record.
• Attain and maintain proficiency in all dispatching disciplines.
• Senior Emergency Communications Specialist (in addition to above qualifications):
• 3+ years of progressively responsible and applicable experience and must have successfully completed the Senior Emergency Communications Specialist Promotion Workbook.

Knowledge Of

• General County and office policies and procedures.
• Records management principles and practices.
• Customer service techniques, including de-escalation.
• Basic accounting and budgeting principles and practices.

Skill In

• Organizing and prioritizing work to meet deadlines and accomplish tasks.
• Typing and entering data with speed and accuracy.
• Microsoft Office Products and Google Suite.
• Establishing and maintaining effective working relationships.
• Communicating clearly both verbally and in writing.

Physical Demands and Working Environment

• Work is performed in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.
• The Dispatch Center runs on a 24 seven environment. Shift assignments will vary and will require working days, nights, weekends, holidays and overtime.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.