Lead 2D Laser Product Support Engineer

231 TUS - TRUMPF, Inc.; Farmington (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Farmington, CT is seeking a Product Support Group Supervisor to lead a team of engineers in resolving technical problems for customers and Field Service Engineers. The role demands extensive TRUMPF product knowledge and a minimum of three years of relevant experience. The supervisor will be responsible for managing team performance, creating training plans, and ensuring top-notch customer support. This full-time position offers the opportunity to work closely with various stakeholders to achieve internal goals.

Qualifications

• Must have extensive TRUMPF product knowledge.
• Minimum three years prior experience or equivalent in customer service/technical concentration preferred.
• Must be able to lift up to 50lbs.

Responsibilities

• Resolve technical and operational problems for customers and Field Service Engineers.
• Supervise a team of engineers and perform recurring reviews of their performance.
• Create training plans for engineers and coordinate with training department.

Skills

TRUMPF product knowledge

Customer service skills

Technical problem solving

Communication skills

Education

Two year technical school degree with concentration in Engineering principles

Tools

SAP software

SIS Software system

Job description

A leading technology firm in Farmington, CT is seeking a Product Support Group Supervisor to lead a team of engineers in resolving technical problems for customers and Field Service Engineers. The role demands extensive TRUMPF product knowledge and a minimum of three years of relevant experience. The supervisor will be responsible for managing team performance, creating training plans, and ensuring top-notch customer support. This full-time position offers the opportunity to work closely with various stakeholders to achieve internal goals.