Technical Laser Machine Support Supervisor

231 TUS - TRUMPF, Inc.; Farmington (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Farmington, CT is seeking a Product Support Group Supervisor to lead a team of engineers in resolving technical problems for customers and Field Service Engineers. The role demands extensive TRUMPF product knowledge and a minimum of three years of relevant experience. The supervisor will be responsible for managing team performance, creating training plans, and ensuring top-notch customer support. This full-time position offers the opportunity to work closely with various stakeholders to achieve internal goals.

Qualifications

• Must have extensive TRUMPF product knowledge.
• Minimum three years prior experience or equivalent in customer service/technical concentration preferred.
• Must be able to lift up to 50lbs.

Responsibilities

• Resolve technical and operational problems for customers and Field Service Engineers.
• Supervise a team of engineers and perform recurring reviews of their performance.
• Create training plans for engineers and coordinate with training department.

Skills

TRUMPF product knowledge

Customer service skills

Technical problem solving

Communication skills

Education

Two year technical school degree with concentration in Engineering principles

Tools

SAP software

SIS Software system

Job description

Product Support Group Supervisor - 2D Laser page is loaded## Product Support Group Supervisor - 2D Laserlocations: Farmington, CTtime type: Full timeposted on: Posted Todayjob requisition id: R00039052This position is responsible for, resolving technical and operational problems for customers and Field Service Engineers remotely by utilizing proper diagnostic resources. Work closely with other Product Support Engineers, Administrative Assistance, Schedulers and Regional Managers. This position is also responsible for supervising a team of engineers**Duties & Responsibilities*** Perform recurring reviews of team’s performance including random audits for quality.* Create training plans for each engineer and schedule with our training department* Ensure proper support by scheduling PTO, Training & Field Missions to meet customer demands and internal goals* Approve PTO request and bi-weekly timecards.* Monitor incoming cases to ensure highest level of customer support is being provided and daily goals are met.* Hold recurring meetings with team.* Support escalation of complex issues* Work with service schedulers for coordinating correct field support* Utilize and understand SIS Software system* Working knowledge of SAP software and other computer skills as required by position.* Maintain communication with customers, Field Service Engineers and other TRUMPF Inc. personnel in a professional manner**Experience**Must have extensive TRUMPF product knowledge. Minimum three years prior experience or equivalent in customer service/technical concentration is preferred. Must be able to lift up to 50lbs.**Education**Two year technical school degree with concentration in Engineering principles or suitable combination of education and work experience.TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.[](blob:https://trumpf.wd3.myworkdayjobs.com/fe9be888-35b5-4279-b1ec-e6cb2f89cd55)0:00 / 1:24