Scheduler, Senior

Memorial Physician Practices; Lawrenceburg (TN); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health (Medical, Dental, Vision) and 4

401K Benefits for full-time employees

Competitive Paid Time Off

Employee Assistance Program

Tuition Reimbursement/Assistance

Descripción de la vacante

Southern TN Regional Health System- Lawrenceburg is seeking an experienced Patient Access Scheduler to coordinate diagnostic and/or surgical procedures. You will interview patients, explain guidelines, and collaborate with clinical departments to adjust schedules.

The role includes mentoring staff, ensuring accurate data capture, and guiding patients through prep instructions and insurance requirements.

Formación

• High School Diploma or GED preferred.
• Experience in gathering complete clinical, demographic and financial information.

Responsabilidades

• Provides daily support/mentoring/training to new hires and existing staff.
• Obtains complete and accurate clinical, demographic and financial information during scheduling.
• Enters data in scheduling system or other applications.
• Addresses special requests and coordinates with clinical areas for modifications.
• Handles incoming calls per scheduling scripts while maintaining customer service.
• Notifies customers of physician orders, pre-authorization and financial clearance requirements.
• Monitors daily activity and completes performance reports and participates in projects.

Conocimientos

Customer service

Scheduling

Mentoring

Data entry

Educación

High School Diploma or GED

Herramientas

Scheduling system

Descripción del empleo

Your experience matters

At Southern TN Regional Health System- Lawrenceburgwe are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

Job Summary

Responsible for accurately scheduling diagnostic and/or surgical procedures. Conducts physician office/patient interviews and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications. Also responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Essential Functions

1. Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
2. Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions.
3. Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers' requests.
4. Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
5. Notifies customer of physician order, pre-authorization and other financial clearance requirements.
6. Responsible for the monitoring of daily activity and completion of performance reports and participates in special projects.
7. Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up

Education

High School Diploma or GED Preferred

EEOC Statement

Southern TN Regional Health System- Lawrenceburg is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.