LCOM IT Support Technician

University of Vermont; Burlington (VT); On-site; USD 37,195 - 41,328; Full time

Job summary

The University of Vermont is seeking an IT Support Technician to provide broad technical assistance for faculty, staff, and students. The role covers Active Directory accounts, desktop OS, network access, and hardware, culminating in hands-on user support and timely issue resolution.

Minimum qualifications include a bachelor’s degree and 2–3 years of technology support experience; Windows proficiency and basic networking are required. Mac support is a desirable addition.

Qualifications

• Bachelor’s degree in a related field and 2–3 years of technology support experience.
• Knowledge of the Windows platform, computer hardware and peripherals, proficiency with MS Office and other office applications, and basic networking knowledge.

Responsibilities

• Provide broad technical support for COM Users, including faculty, staff, and students.
• Support desktop operating systems, software, hardware, and networking for users.
• Assist in rolling out new technology initiatives and train end users in their use.
• Resolve complex issues requiring follow-up and collaboration with other teams.

Skills

Windows OS

MS Office

Networking basics

Education

Bachelor's degree

Job description

LCOM IT Support Technician

Please carefully review the details of this position below. To apply for the position, please complete the application process.

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay depends on current market conditions, comparable campus peers at time of hire, and the candidate’s experience level and length.

Position Details

Posting Summary: Provide a broad range of technical support for COM Users, including faculty, staff, and students. Supported areas include Active Directory accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Deliver services for the service center, which provides just‑in‑time support for walk‑in and phone users, and the technical support office. Resolve complex issues requiring follow‑up calls, research, and outside team support from the tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicate to the system administration and development teams. Assist in rolling out new technology initiatives and projects, and train end users in their use.

Minimum Qualifications: Bachelor’s degree in a related field and two to three years of experience in technology support. Knowledge of the Windows platform, computer hardware and peripherals, proficiency with MS Office and other office support applications, and basic networking knowledge with a client/server network.

Desirable Qualifications: Ability to troubleshoot and support Mac computers.

Anticipated Pay Range: $27.00 - $30.00 per hour.

Special Conditions: A probationary period may be required. This position is ineligible for telework due to essential functions. Background check required.

Job Location

Burlington, Vermont, United States

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Open until filled: Yes

Documents Required to Apply

1. Resume
2. Cover Letter/Letter of Application

Supplemental Questions

1. How did you hear about this employment opportunity?

• Chronicle of Higher Education
• HigherEdJobs
• Inside Higher Ed
• LinkedIn
• Seven Days
• UVM Employee (Specify below)
• UVM Employment Web Site
• Vermont JobLink (Department of Labor)
• Other (Specify below)