LCL Import Supervisor

Shipco Transport Inc.; Medley (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

STD

LTD

401(k) Matching

Wellness Program

Flexible Benefits Account

Job summary

Shipco Transport Inc. is seeking a proactive LCL Import Supervisor for our MIA branch in Medley, FL. You will oversee import operations, coach staff, and coordinate workflows with the Operations Manager to ensure timely, accurate handling of shipments.

The role requires strong organizational and communication skills, experience in documentation and customer service, and the ability to work across time zones. Equal opportunity employer; comprehensive benefits available.

Qualifications

• Knowledge of import operations and documentation.
• Proven coaching and delegation abilities.
• Strong written and verbal communication skills.
• Bilingual Spanish preferred but not required.

Responsibilities

• Serve as first escalation point and monitor group emails.
• Coach and guide team members in problem-solving.
• Coordinate departmental scheduling with the Operations Manager.
• Handle customer-requested revisions and manifest corrections.
• Make decisions in manager's absence and communicate with lines and customers.
• Assist with recruitment and lead department workflows.
• Implement procedures to improve productivity and quality.

Skills

Import operations

Team leadership

Data entry

Communication skills

Bilingual (Spanish)

Tools

CRM systems

Job description

LCL Import Supervisor

Department: Operations

Employment Type: Full Time

Location: Miami, FL

Reporting To: Michael Bundschu

Description

As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)

Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our MIA branch located in Medley, FL for an experienced LCL Import Supervisor.

We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of a team effort. The candidate should also possess the ability to ‘think outside the box’, think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.

Key Responsibilities

• First escalation point.
• Monitor that the group alias emails are attended to correctly and in a timely fashion.
• Assist and coach Team members in problem-solving.
• Coordinate days off in the department, in agreement with the Operations Manager.
• Handle customer-requested revisions and manifest corrections.
• Make operational decisions in the absence of the manager.
• Communicate with steamship lines, customers, and agents.
• Confirm delivery of freight upon customers’ request.
• Assist the Department Manager/Branch Manager in staff recruitment.
• Lead and direct the work in the department.
• Implement procedures to improve productivity, quality, and efficiency.
• Maintain relationships with carriers and customers.
• Assist with closing files and suggest profit improvements.

Skills, Knowledge and Expertise

• Excellent organization, coaching, and delegation skills.
• Knowledgeable in all aspects of import operations, including customer service and/or documentation.
• Strong data entry skills required.
• Excellent verbal and written communication skills, excellent organizational skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
• Bilingual (Spanish-speaking is preferred).
• Reports to the LCL Import Manager.

Benefits

We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.

We offer medical, dental, life, vision, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.

Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.