LCB Brokerage Manager

Altius Talent | Freight Forwarding Recruitment; Mundelein (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Altius Talent | Freight Forwarding Recruitment in New York seeks a Brokerage Manager to lead the customs brokerage department, ensure entry accuracy, and drive compliance and team performance. As a licensed broker, you will oversee daily filing operations and guide the entry team.

You will supervise the team, oversee ACE filings, advise clients on tariff changes, and report KPIs to senior leadership with a focus on continuous process improvements and client service.

Qualifications

• Active U.S. Customs Broker License required.
• Minimum 5 years in customs brokerage; 2+ years in supervision.
• Strong knowledge of HTS classification, valuation and CBP rules.
• Experience with ACE, ABI, and PGA filings.
• Proven leadership and client-facing communication.

Responsibilities

• Lead a team of entry writers, brokers and staff; set priorities.
• Oversee entry filings through ACE.
• Review entries for classification, valuation, and country-of-origin accuracy.
• Serve as broker of record under CBP regulations.
• Manage PGA/ISF filings and in-bond movements.
• Respond to CBP requests and penalties or actions.
• Monitor compliance programs and audits.
• Advise on tariff changes and trade programs.
• Track KPIs and report to senior leadership.
• Partner with sales and operations on new business and onboarding.
• Drive process improvements in the brokerage system (CargoWise or similar).

Skills

Broker License

5+ years exp

Supervisory/Management

HTS classification

CBP regs

ACE/ABI/PGA filings

Client-facing

Tools

CargoWise or similar

Job description

Job Description

Job Title: Licensed Customs Broker (LCB), Brokerage Manager

Location & Job Type: New York | Full-Time, On-Site

Company Overview

Altius Talent is partnering with an established customs brokerage and freight forwarding firm serving importers across a wide range of industries. Their New York brokerage team handles a high volume of entries across air, ocean, and truck modes.

Position Overview

The Brokerage Manager leads the customs brokerage department and is accountable for entry accuracy, compliance, and team performance. As a licensed broker, you will oversee daily filing operations, guide the entry team, and act as the primary compliance resource for clients and internal stakeholders.

Key Responsibilities

• Manage and develop a team of entry writers, brokers, and support staff, setting priorities and quality standards
• Oversee the preparation and transmission of formal and informal entries through ACE
• Review entries for classification, valuation, and country-of-origin accuracy before and after filing
• Serve as broker of record and supervise filings under your license in line with CBP regulations
• Manage PGA requirements (FDA, USDA, and others), ISF filings, and in-bond movements
• Respond to CBP requests for information, notices of action, CF-28/29s, and penalty or liquidated damages matters
• Monitor compliance programs, including audits, protests, prior disclosures, and duty drawback where applicable
• Advise clients on tariff changes, trade programs, Section 301 and other special duties, and compliance risk
• Track KPIs, filing deadlines, and exceptions, and report to senior leadership
• Partner with sales and operations on new business, client onboarding, and customer escalations
• Drive process improvements and make effective use of the brokerage system (CargoWise or similar)

Key Skills & Qualifications

• Active U.S. Customs Broker License
• 5+ years of customs brokerage experience, with 2+ years in a supervisory or management role
• Strong working knowledge of HTS classification, valuation, and CBP regulations
• Hands-on experience with ACE, ABI, and PGA filings
• Proven ability to lead, coach, and develop a team in a deadline-driven environment
• Strong client-facing communication and problem-solving skills
• CargoWise or comparable customs software experience preferred
• Experience with CBP audits, post-entry amendments, or prior disclosures is a plus

What’s on Offer

• Competitive base salary, with compensation aligned to experience
• Comprehensive benefits package
• Leadership role with visibility to senior management
• Stable, growing organization with clear career progression