Law Firm Operations Director - People, Process & Growth

Boyce Law Firm, LLP; Sioux Falls (SD); On-site; USD 110,000 - 170,000; Full time

Job summary

Boyce Law Firm, LLP in Sioux Falls, South Dakota seeks a Director of Operations to lead the Firm’s administrative and support functions and partner with leadership to shape the firm’s future. This role oversees non-attorney staff, HR administration, workflow, and vendor relationships to drive efficiency and exceptional client service.

The ideal candidate has 5+ years in leadership and operations, strong communication, and a track record of improving organizational performance.

Qualifications

• Bachelor's degree required.
• Five or more years of leadership, operations management, or business administration experience.
• Demonstrated success leading teams and improving organizational performance.
• Experience managing employee performance, workplace issues, and operational processes.
• Strong communication, coaching, and relationship-building skills.
• Ability to lead and champion change, influence accountability, and drive continuous improvement.
• Exceptional organizational and problem-solving abilities.
• Experience within a law firm is highly desirable but not required.

Responsibilities

• Lead, coach, and develop the Firm's non-attorney staff.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance evaluations and employee development discussions.
• Foster a culture of professionalism, teamwork, and exceptional client service.
• Oversee onboarding, benefits administration, employee records, and policy administration.
• Serve as a resource for employee relations, workplace concerns, and performance management.
• Partner with Firm leadership on recruiting, retention, and workforce planning.
• Support employee engagement and professional development initiatives.
• Manage day-to-day administrative operations and workflow.
• Identify inefficiencies and implement practical solutions that improve productivity and service.
• Standardize processes and ensure operational consistency across the organization.
• Partner and oversee outsourced vendors and service providers, including accounting, payroll, marketing, technology, and other administrative partners.
• Coordinate information for payroll, budgeting, financial reporting, and administrative functions.
• Monitor administrative processes for accuracy, efficiency, and accountability.
• Partner with Firm leadership on operational strategy, staffing needs, and organizational planning.
• Recommend solutions that strengthen efficiency, service quality, and employee performance.
• Help ensure attorneys receive the administrative support necessary to focus on serving clients and growing the practice.

Skills

Leadership

Operations management

Business administration

Communication

Coaching

Relationship building

Change management

Problem solving

Organizational planning

Education

Bachelor's degree

Job description

Boyce Law Firm, LLP in Sioux Falls, South Dakota seeks a Director of Operations to lead the Firm’s administrative and support functions and partner with leadership to shape the firm’s future. This role oversees non-attorney staff, HR administration, workflow, and vendor relationships to drive efficiency and exceptional client service.

The ideal candidate has 5+ years in leadership and operations, strong communication, and a track record of improving organizational performance.