Director of Operations

Boyce Law Firm, LLP; Sioux Falls (SD); On-site; USD 110,000 - 170,000; Full time

Job summary

Boyce Law Firm, LLP in Sioux Falls, South Dakota seeks a Director of Operations to lead the Firm’s administrative and support functions and partner with leadership to shape the firm’s future. This role oversees non-attorney staff, HR administration, workflow, and vendor relationships to drive efficiency and exceptional client service.

The ideal candidate has 5+ years in leadership and operations, strong communication, and a track record of improving organizational performance.

Qualifications

• Bachelor's degree required.
• Five or more years of leadership, operations management, or business administration experience.
• Demonstrated success leading teams and improving organizational performance.
• Experience managing employee performance, workplace issues, and operational processes.
• Strong communication, coaching, and relationship-building skills.
• Ability to lead and champion change, influence accountability, and drive continuous improvement.
• Exceptional organizational and problem-solving abilities.
• Experience within a law firm is highly desirable but not required.

Responsibilities

• Lead, coach, and develop the Firm's non-attorney staff.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance evaluations and employee development discussions.
• Foster a culture of professionalism, teamwork, and exceptional client service.
• Oversee onboarding, benefits administration, employee records, and policy administration.
• Serve as a resource for employee relations, workplace concerns, and performance management.
• Partner with Firm leadership on recruiting, retention, and workforce planning.
• Support employee engagement and professional development initiatives.
• Manage day-to-day administrative operations and workflow.
• Identify inefficiencies and implement practical solutions that improve productivity and service.
• Standardize processes and ensure operational consistency across the organization.
• Partner and oversee outsourced vendors and service providers, including accounting, payroll, marketing, technology, and other administrative partners.
• Coordinate information for payroll, budgeting, financial reporting, and administrative functions.
• Monitor administrative processes for accuracy, efficiency, and accountability.
• Partner with Firm leadership on operational strategy, staffing needs, and organizational planning.
• Recommend solutions that strengthen efficiency, service quality, and employee performance.
• Help ensure attorneys receive the administrative support necessary to focus on serving clients and growing the practice.

Skills

Leadership

Operations management

Business administration

Communication

Coaching

Relationship building

Change management

Problem solving

Organizational planning

Education

Bachelor's degree

Job description

Boyce Law Firm, LLP

Sioux Falls, South Dakota

Lead the Business Side of a High-Performing Law Firm

Successful law firms are built on more than exceptional legal work. They're built on strong people, efficient operations, and a culture that supports both clients and employees.

Boyce Law Firm, LLP is seeking a Director of Operations to provide leadership for the Firm's administrative and support functions while serving as a trusted partner to Firm leadership. This is a unique opportunity for an experienced operations professional to make a meaningful impact and help shape the future of Sioux Falls’ oldest law firm.

The Director of Operations will oversee non-attorney personnel, human resources administration, operational workflow, vendor relationships, and key administrative functions. The successful candidate will be a collaborative leader who enjoys building strong teams, improving performance, and creating an environment where employees and attorneys can do their best work.

What You'll Do

Key responsibilities include:

People Leadership

• Lead, coach, and develop the Firm's non-attorney staff.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance evaluations and employee development discussions.
• Foster a culture of professionalism, teamwork, and exceptional client service.

Human Resources & Employee Relations

• Oversee onboarding, benefits administration, employee records, and policy administration.
• Serve as a resource for employee relations, workplace concerns, and performance management.
• Partner with Firm leadership on recruiting, retention, and workforce planning.
• Support employee engagement and professional development initiatives.

Operations & Business Management

• Manage day-to-day administrative operations and workflow.
• Identify inefficiencies and implement practical solutions that improve productivity and service.
• Standardize processes and ensure operational consistency across the organization.
• Partner and oversee outsourced vendors and service providers, including accounting, payroll, marketing, technology, and other administrative partners.
• Coordinate information for payroll, budgeting, financial reporting, and administrative functions.
• Monitor administrative processes for accuracy, efficiency, and accountability.

Strategic Leadership

• Partner with Firm leadership on operational strategy, staffing needs, and organizational planning.
• Recommend solutions that strengthen efficiency, service quality, and employee performance.
• Help ensure attorneys receive the administrative support necessary to focus on serving clients and growing the practice.

What We’re Looking For

We’re seeking a confident and approachable leader who combines strong business acumen with excellent people‑management skills.

Qualified candidates will possess:

• Bachelor's degree required.
• Five or more years of leadership, operations management, or business administration experience.
• Demonstrated success leading teams and improving organizational performance.
• Experience managing employee performance, workplace issues, and operational processes.
• Strong communication, coaching, and relationship‑building skills.
• Ability to lead and champion change, influence accountability, and drive continuous improvement.
• Exceptional organizational and problem‑solving abilities.
• Experience within a law firm is highly desirable but not required.

Why This Opportunity?

This role offers the opportunity to:

• Join a respected and established Sioux Falls law firm.
• Serve as a key member of the Firm's leadership team.
• Make a direct impact on culture, operations, and organizational performance.
• Lead a talented team of professionals dedicated to exceptional client service.
• Build systems and processes that support the Firm's long‑term success.
• Take ownership of meaningful work in a collaborative and professional environment.

The Ideal Candidate

The successful candidate is equal parts leader, coach, and problem solver.

They are someone who:

• Builds trust quickly.
• Holds people accountable while maintaining positive working relationships.
• Enjoys improving systems and processes.
• Communicates professionally and confidently.
• Can move seamlessly between strategic planning and day‑to‑day execution.
• Takes pride in developing high‑performing teams and supporting organizational success.