Law Firm Customer Success Manager — AI-Driven Adoption

RELX INC; Springfield (IL); On-site; USD 79,000 - 131,000; Full time

Job summary

LexisNexis Legal & Professional, part of RELX, seeks a Large Law Customer Success Manager in Chicago. This strategic, individual-contributor role drives adoption, workflow transformation, and measurable business outcomes for major law firms.

You will guide success planning, risk mitigation, and executive engagement across sophisticated legal environments. You’ll partner with cross-functional teams to embed drafting, research, analytics, and AI-powered workflows into daily practice, delivering

Qualifications

• JD degree required and experience with law firms or legal tech preferred.
• Experience in customer success, account management, consulting, or adoption roles in enterprise software.

Responsibilities

• Manage a portfolio of Large Law Accounts and lead adoption, value realization, retention, and growth.
• Build trusted advisor relationships and develop tailored success plans aligned to firm goals.
• Drive adoption of LexisNexis drafting, research, analytics, and AI-powered workflow solutions.
• Collaborate with Client Managers, Sales, Product, Marketing, and Enablement on planning and reviews.
• Use data on health, engagement, and usage to identify barriers and drive proactive outreach.

Skills

CRM proficiency

Customer success

Stakeholder management

Analytics

AI-powered tools

Education

JD degree

Tools

Salesforce

Gong

Seismic

Tableau

Job description

LexisNexis Legal & Professional, part of RELX, seeks a Large Law Customer Success Manager in Chicago. This strategic, individual-contributor role drives adoption, workflow transformation, and measurable business outcomes for major law firms.

You will guide success planning, risk mitigation, and executive engagement across sophisticated legal environments. You’ll partner with cross-functional teams to embed drafting, research, analytics, and AI-powered workflows into daily practice, delivering