Law Firm Client Services Coordinator

Pillsbury Winthrop Shaw Pittman LLP; Austin (CO); On-site; USD 50,000 - 60,000; Full time

Job summary

Pillsbury Winthrop Shaw Pittman LLP is seeking a Client Services Assistant to support our Austin office. This role serves as the first point of contact for clients, visitors, and callers, ensuring smooth day-to-day operations with a focus on exceptional service.

The position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced professional environment. A 40-hour workweek and in-office presence are expected.

Qualifications

• 3+ years of experience in a professional services environment (law firm experience preferred).
• Outstanding administrative, organizational, and interpersonal skills.
• Exceptional attention to detail, accuracy, and proofreading abilities.
• Strong verbal and written communication skills with a polished, professional demeanor.
• The ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
• A proactive, self-motivated approach with excellent judgment and problem-solving skills.
• A positive, collaborative, and client-service-oriented attitude with the ability to interact effectively with attorneys, clients, and staff at all levels.
• Professional appearance and the ability to handle confidential and sensitive matters with discretion.
• Flexibility to adapt to changing priorities, technologies, and office procedures.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• A bachelor's degree preferred, or an equivalent combination of education and relevant experience.

Responsibilities

• Delivering exceptional client service by greeting and assisting clients, visitors, attorneys, and staff in a professional and welcoming manner.
• Answering and directing all incoming calls received at the main reception desk.
• Managing visitor registration, assigning offices to visiting attorneys, and coordinating conference room reservations.
• Coordinating meeting logistics, including catering, technology, room setup, and meeting supplies.
• Managing food orders for the office and coordinating catering for meetings and events.
• Providing administrative support as needed, including preparing expense reports, check requests, new business memos, mailings, presentation binders, electronic files, travel arrangements, and meeting scheduling.
• Assisting with the planning, coordination, and execution of office events and programs in partnership with Human Resources, Recruiting, Business Development, and other departments.
• Supporting additional administrative and operational projects as assigned.

Skills

Client service

Organizational skills

Interpersonal skills

Attention to detail

Proofreading

Verbal and written communication

Multitasking

Problem-solving

Discretion

Adaptability

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Pillsbury Winthrop Shaw Pittman LLP is seeking a Client Services Assistant to support our Austin office. This role serves as the first point of contact for clients, visitors, and callers, ensuring smooth day-to-day operations with a focus on exceptional service.

The position requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced professional environment. A 40-hour workweek and in-office presence are expected.