Law Enforce Telecom Sys Spec III

State-of-Oklahoma; Oklahoma; On-site; USD 49,000 - 66,000; Full time

Job summary

The State of Oklahoma, Department of Public Safety, is seeking a Law Enforce Telecom Systems Specialist III to operate and maintain the OLETS/NLETS network and related databases for interagency data exchange.

This essential, full-time role requires six years of experience in law enforcement telecommunications or data networks, strong problem-solving ability, and the capacity to work rotating shifts with occasional travel commitments.

Qualifications

• Six years of experience as a telecommunications dispatcher in a law enforcement telecommunications system or as a network specialist in a data communications system.
• Ability to establish and maintain effective working relationships; work independently and solve complex problems; communicate clearly in writing and speech.
• Willingness to work rotating shifts and travel as required.

Responsibilities

• Operate and maintain the OLETS message switching system and related databases.
• Audit telecommunications procedures and provide technical/administrative support to agencies accessing OLETS; document audit findings.
• Monitor compliance with laws and policies; handle incident reports and system corrections; assist users with information retrieval.

Job description

Job Posting TitleLaw Enforce Telecom Sys Spec IIIAgency585 DEPARTMENT OF PUBLIC SAFETYSupervisory OrganizationDept. of Public SafetyJob Posting End DateRefer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End Date (Continuous if Blank)Full/Part-TimeFull timeJob TypeRegularCompensation$57,225.48Job DescriptionBasic PurposePositions in this job family are assigned responsibilities involving the operation and administration of the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities.Typical FunctionsOperates and maintains the Oklahoma Law Enforcement Telecommunications message switching system for the exchange of information between criminal justice agencies and databases accessible via OLETS.ms (NLETS), the Oklahoma State Computer Files (SCOM), the Oklahoma State Bureau of Investigation (OSBI), and the Tax Commission Vehicle Registration Files (VREG); employs system resources to maintain operations at an acceptable level in accordance with applicable memoranda, manuals, procedures and rules; interprets and applies technical documentation related to terminal and peripheral equipment.Create and monitors connections to the switch and databases accessible via the switch, troubleshoots issues, reports problems to proper authority for resolution; test, authorize and track modifications to vendor customized software programs.Conducts audits of federal, state, and local law enforcement and criminal justice agencies accessing the OLETS network; documents audit findings; completes investigations regarding misuse or criminal violation of prescribed state/federal laws, rules, or regulations with respect to these data bases and the OLETS Network.Provides technical and administrative support to local, state, and federal law enforcement and criminal justice agencies in the use of information obtained via OLETS; reviews information in databases for completeness and accuracy; corrects errors and advises appropriate agency of corrections; gathers and summarizes information and data for the preparation of correspondence and reports.Monitors messages received from law enforcement and criminal justice agency terminal users for compliance with state and federal laws and regulations and OLETS policies and procedures; research criminal history information as required and locates and retrieves messages from the system.Makes and receives telephone requests from user agencies regarding message preparation and information accessed via OLETS; logs and enters user errors and other incident reports.Level DescriptorThis is the specialist level of this job family where employees are assigned responsibilities involving advanced level technical work in the operation or maintenance of equipment in the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities. This may also include responsibility for providing technical supervision, training, or assistance to other Telecommunications Specialists in completing assigned duties and responsibilities.Education and ExperienceEducation and Experience requirements at this level consist of six years of experience as a telecommunications dispatcher in a law enforcement telecommunications system or as a network specialist in a data communications system or an equivalent combination of education and experience, substituting the completion of six hours of computer science coursework for each year of the required experience with a maximum substitution of 18 semester hours.Knowledge, Skills, Abilities and CompetenciesSuccessful applicants will be able to establish and maintain effective working relationships with others; maintain operating efficiency under stressful conditions; identify problems and recommend solutions; work independently and determine appropriate solutions to problems; analyze and resolve complex systems problems; communicate with a wide variety of individuals both orally and in writing; and provide training and assistance to others.Special RequirementsThis position is located in the OLETS Network Operation Center (NOC) and is considered essential staff. The NOC is manned 24/7/365 and shift work is mandatory.Applicants must be an OLETS certified terminal operator or obtain operator certification before completion of the probationary period.Applicants must be willing and able to perform all job-related travel associated with this position and be willing and able to work irregular hours, i.e., rotating shifts.Applicants must pass the background investigation required by the Department of Public Safety including the submission of fingerprints.The Department of Public Safety has determined positions in this job family are safety sensitive as defined by 63 O.S. § 427.8.Equal Opportunity EmploymentThe State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:Agency Contact