Law Enforce Telecom Sys Spec III

585 DEPARTMENT OF PUBLIC SAFETY; Oklahoma City (OK); On-site; USD 49,000 - 66,000; Full time

Job summary

DEPARTMENT OF PUBLIC SAFETY in Oklahoma seeks a Law Enforce Telecom Sys Spec III to manage the OLETS message switching system and support law enforcement agencies with secure data exchanges. The role involves audits, system administration, and vendor software modifications.

Applicants must have six years of related experience and obtain OLETS certification if not already certified. The position is essential staff with rotating shifts and travel as needed.

Qualifications

• Six years of experience in telecommunications dispatcher or data communications systems.
• Certification as an OLETS terminal operator or ability to obtain certification during probation.

Responsibilities

• Operate and maintain the OLETS message switching system for information exchange between criminal justice agencies.
• Audit telecommunications procedures used by agencies and ensure compliance with laws and regulations.
• Test, authorize and track modifications to vendor software for the OLETS network.
• Provide technical and administrative support to agencies using information obtained via OLETS.
• Monitor messages for compliance and assist with inquiries from user agencies.

Skills

Effective communication

Analytical thinking

Team collaboration

Problem solving under stress

Education

Six years telecommunications experience

Tools

OLETS system

Job description

Job Posting Title: Law Enforce Telecom Sys Spec III Agency 585

DEPARTMENT OF PUBLIC SAFETY

Supervisory Organization Dept. of Public Safety

Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time Full time

Job Type Regular

Compensation $57,225.48

Job Description

Basic Purpose Positions in this job family are assigned responsibilities involving the operation and administration of the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities.

Typical Functions

Operates and maintains the Oklahoma Law Enforcement Telecommunications message switching system for the exchange of information between criminal justice agencies and databases accessible via OLETS.ms (NLETS), the Oklahoma State Computer Files (SCOM), the Oklahoma State Bureau of Investigation (OSBI), and the Tax Commission Vehicle Registration Files (VREG); employs system resources to maintain operations at an acceptable level in accordance with applicable memoranda, manuals, procedures and rules; interprets and applies technical documentation related to terminal and peripheral equipment.

Create and monitors connections to the switch and databases accessible via the switch, troubleshoots issues, reports problems to proper authority for resolution; test, authorize and track modifications to vendor customized software programs.

Conducts audits of federal, state, and local law enforcement and criminal justice agencies accessing the OLETS network; documents audit findings; completes investigations regarding misuse or criminal violation of prescribed state/federal laws, rules, or regulations with respect to these data bases and the OLETS Network.

Provides technical and administrative support to local, state, and federal law enforcement and criminal justice agencies in the use of information obtained via OLETS; reviews information in databases for completeness and accuracy; corrects errors and advises appropriate agency of corrections; gathers and summarizes information and data for the preparation of correspondence and reports.

Monitors messages received from law enforcement and criminal justice agency terminal users for compliance with state and federal laws and regulations and OLETS policies and procedures; research criminal history information as required and locates and retrieves messages from the system.

Makes and receives telephone requests from user agencies regarding message preparation and information accessed via OLETS; logs and enters user errors and other incident reports.

Level Descriptor

This is the specialist level of this job family where employees are assigned responsibilities involving advanced level technical work in the operation or maintenance of equipment in the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities. This may also include responsibility for providing technical supervision, training, or assistance to other Telecommunications Specialists in completing assigned duties and responsibilities.

Education and Experience

Education and Experience requirements at this level consist of six years of experience as a telecommunications dispatcher in a law enforcement telecommunications system or as a network specialist in a data communications system or an equivalent combination of education and experience, substituting the completion of six hours of computer science coursework for each year of the required experience with a maximum substitution of 18 semester hours.

Knowledge, Skills, Abilities and Competencies

Successful applicants will be able to establish and maintain effective working relationships with others; maintain operating efficiency under stressful conditions; identify problems and recommend solutions; work independently and determine appropriate solutions to problems; analyze and resolve complex systems problems; communicate with a wide variety of individuals both orally and in writing; and provide training and assistance to others.

Special Requirements

This position is located in the OLETS Network Operation Center (NOC) and is considered essential staff. The NOC is manned 24/7/365 and shift work is mandatory. Applicants must be an OLETS certified terminal operator or obtain operator certification before completion of the probationary period. Applicants must be willing and able to perform all job-related travel associated with this position and be willing and able to work irregular hours, i.e., rotating shifts. Applicants must pass the background investigation required by the Department of Public Safety including the submission of fingerprints. The Department of Public Safety has determined positions in this job family are safety sensitive as defined by 63 O.S. § 427.8.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Agency Contact

Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here.

Industries and Details

Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.