Communications (Dispatch) Officer

City of Bixby, OK; Bixby (OK); On-site; USD 28,000 - 29,000; Full time

Job summary

City of Bixby, OK seeks a Public Safety Communications Dispatcher to answer emergency and non‑emergency calls, dispatch to police, fire, animal control and EMS, and monitor video surveillance. The role requires a High School Diploma or GED, a valid Oklahoma driver\'s license, and the ability to pass a drug screen and background check, plus strong computer and multi‑line phone system skills.

Shifts include weekends and holidays to cover 24/7 operation.

Qualifications

• High School Diploma or GED required.
• Valid Oklahoma driver\'s license required.
• Must pass drug screening and background check.
• Proficient with computers and multiple software programs and multi-line phone systems.
• Ability to read, write, spell, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Ability to make quick, accurate decisions.
• Ability to multitask at a high level.
• Ability to work varied shifts including weekends and holidays for 24/7 operation.

Responsibilities

• Answer incoming emergency and non-emergency calls and transfer as needed.
• Dispatch calls to police, fire, animal control, and EMS.
• Dispatch after-hours public works calls.
• Run records checks (driver\'s licenses, criminal histories).
• Enter and update NCIC files.
• Monitor video surveillance.
• Act as jailer providing supervision, meals, and hourly cell checks.
• Perform other related duties as assigned.

Skills

Computer skills

Multi-line phone systems

Decision making under pressure

Reading and writing

Education

High School Diploma or GED

Job description

Major Duties

• Answers incoming emergency and non-emergency phone calls; transfers calls to special units within the department as appropriate
• Dispatches calls for service to the appropriate police, fire, animal control, and emergency medical agencies or units
• Dispatches after-hours public works calls
• Completes records checks upon the request of police officers and fire marshal including driver's license and criminal histories
• Enters and updates NCIC files
• Monitors video surveillance
• Acts as jailer providing supervision, meals, and hourly cell check of prisoners
• Performs other related duties as assigned.

Qualifications

• High School Diploma or GED
• Valid Oklahoma driver's license
• Must be able to pass a drug screening and background check
• Must be skilled in the use of computers and various software programs as well as multi-line telephone systems
• Ability to read, write, spell, and perform mathematicalcalculations at a level commonly associated with the completion of high school or equivalent
• Ability to make critical decisions and judgments with the speed and accuracy required of the position
• Ability to have the high degree of multi-tasking required of the position
• Ability to work different shifts, i.e., shift work, to include weekends and holidays as needed to maintain a 24 hours per day, 365 days per year operation

Physical Demands/Work Environment

The work is typically performed while sitting at a desk or while intermittently sitting, standing, walking, or stooping. The employee frequently lifts light and occasionally heavy objects and uses tools or equipment requiring a high degree of dexterity. The work is typically performed in the Public Safety Communications Center. The employee may be exposed to loud noise.

Salary

Starting Salary is $20.00 while in training and $20.50 after successful completion of:

• Oklahoma Law Enforcement Telecommunications System (O.L.E.T.S.) Certification;
• Communications Training Program;
• Emergency Medical Dispatch certification.