Laundromat Customer Service & Cleaning Associate

Globalclassifieds.info; New York (NY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Globalclassifieds.info is seeking a dependable Laundry Attendant in New York City. You will split time between facility cleaning, customer service, and processing laundry orders to ensure customers have a smooth visit.

The role requires a friendly, detail-oriented person who can operate a laundromat POS system, assist customers, and maintain a clean, organized space throughout shifts. This is a hands-on, customer-facing position with daily interactons and tasks.

Qualifications

• Reliable and punctual with a professional demeanor.
• Friendly, customer-focused approach with good communication.
• Comfortable using a computer and learning a POS system.
• Able to work independently and stay productive.
• Strong attention to cleanliness and details.
• Able to stand for long periods and lift up to 40 lbs.
• Cleaning, hospitality, retail, laundromat, or customer service experience is a plus.

Responsibilities

• Clean floors, tables, restrooms, and customer areas to keep the facility presentable.
• Assist customers with machines, loads, and payment cards; troubleshoot simple issues.
• Handle wash-and-fold orders, enter data into the POS, and organize pickups.

Skills

Customer service

Cleaning

POS system

Independence

Stamina

Tools

POS software

Job description

Laundry Attendant Wanted - customer service - job employment

We are a full-service laundromat looking for a dependable, customer-focused individual to join our team. This position combines cleaning, customer service, and front-counter responsibilities to help ensure our customers have an excellent experience.

Schedule: 5 days a week

Hours: 12:30 PM – 9:00 PM (30-minute Lunch Break)

Responsibilities

1. Facility Cleaning & Maintenance

-Clean and maintain floors, folding tables, seating areas, restrooms, and customer spaces.

-Wipe down washers, dryers, soap dispensers, and machine surfaces.

-Empty trash receptacles and replace liners.

-Sweep, mop, and sanitize the facility throughout the shift.

-Clean lint traps, filters, and lint collectors.

-Organize laundry carts and keep the laundromat neat and presentable.

-Restock cleaning supplies and notify management when inventory is low.

-Report maintenance, equipment, or safety issues promptly.

2. Customer Service

-Assist customers with carrying laundry and locating available machines.

-Help customers understand and use our laundromat card system for operating washers and dryers.

-Answer questions and assist customers throughout the laundry process.

-Troubleshoot basic customer issues related to machine usage and payment cards.

-Provide friendly, professional service at all times.

3. Order Processing

-Accept wash-and-fold, laundry, and dry-cleaning orders.

-Enter customer orders accurately into our POS (Point of Sale) system.

-Tag and organize incoming orders.

-Process customer pickups and ensure completed orders are returned to the correct customer.

-Follow company procedures when inspecting and receiving garments.

Requirements

-Reliable, punctual, and dependable.

-Friendly and professional with strong customer service skills.

-Comfortable using a computer and learning a POS system.

-Ability to work independently and stay productive during slower periods.

-Strong attention to detail and cleanliness.

-Ability to stand for extended periods and lift up to 30–40 lbs.

-Previous cleaning, hospitality, retail, laundromat, or customer service experience is a plus, but not required.

What We're Looking For

-Someone who takes pride in keeping a business clean and organized.

-A team player who enjoys helping customers.

-A self-motivated employee who can balance cleaning duties, customer service, and order processing throughout the shift.

-Someone willing to learn our laundry systems and become knowledgeable about our equipment and services.