Launch Your CX Career: Call Center Trainee

City-of-New-Orlean; New Orleans (LA); On-site; USD 30,000 - 36,000; Full time

Job summary

The City of New Orleans is seeking an entry-level customer service representative for the Sewerage & Water Board call center. You will receive, process, and respond to service requests and public inquiries via telephone, in person, e-mails, and other channels.

The position requires fixed or rotating shifts, may include weekends, and emergency work. It does not involve police, fire, or EMS calls. A one-year probationary period applies with pre-employment testing as described.

Qualifications

• High School Diploma or GED required.
• Six months of customer service experience.
• Pass written and keyboarding tests as part of the application process.

Responsibilities

• Receive, process, and respond to service requests and public inquiries via telephone, in-person, facsimiles, e-mails and other electronic services.
• Provide information and assistance related to Sewerage & Water Board services.
• Work involves assignments in a high-volume call center and related duties; will not handle police, fire or EMS related calls.

Job description

The City of New Orleans is seeking an entry-level customer service representative for the Sewerage & Water Board call center. You will receive, process, and respond to service requests and public inquiries via telephone, in person, e-mails, and other channels.

The position requires fixed or rotating shifts, may include weekends, and emergency work. It does not involve police, fire, or EMS calls. A one-year probationary period applies with pre-employment testing as described.