CUSTOMER SERVICE ASSOCIATE, TRAINEE (CLASS CODE 7400)

City of New Orleans Government; New Orleans (LA); On-site; USD 27,000 - 37,000; Full time

Job summary

The City of New Orleans Government seeks an entry-level customer service representative for the Sewerage & Water Board call center in New Orleans. The role handles high-volume inquiries via telephone, in person, mail, and electronic services, excluding public safety calls.

Weekend shifts and emergency work may be required. Minimum qualifications include a high school diploma or GED and at least six months of customer service experience.

Qualifications

• High School Diploma or GED required.
• Six months of customer service experience.
• Education verification required prior to appointment; one-year probationary period.

Responsibilities

• Handle entry-level customer service in a high-volume call center.
• Receive, process, and respond to service requests and agency inquiries from the public via telephone, in-person, mail, e-mails, and other electronic channels.
• Note: position will not handle police, fire, or EMS-related public safety calls; may require weekends and emergency work.

Skills

Customer service

Typing speed 16 wpm

Education

High School Diploma or GED

Job description

Kind of Work Entry level customer service work in a high volume call center at the Sewerage & Water Board. Work involves receiving, processing, and responding to service requests and agency informational inquires received from the public via the telephone, in-person, facsimiles, e-mails, and other electronic services; and related work as required. This position will not handle police, fire or ems related public safety calls. *Note *: Employees in this classification will work a fixed or rotating shift and may work weekends. Work during emergencies is required. *Note *: Allocations of this classification are limited to the Sewerage and Water Board's call center.

Minimum Qualifications

• High School Diploma or a GED.
• Six months of customer service experience.

* Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. This position requires a one (1) year probationary period.

Kind of Examination

A qualifying computerized keyboarding test with a minimum score of sixteen (16) words per minute after the deduction of errors, and a written test weighted 100%. Applicants must pass the written test in order to be admitted to the computerized keyboarding test. This is an original entrance examination.