Launch Your Banking Career: Personal Banker I

Fifth Third Bank; Worthington (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Fifth Third Bank in Worthington, OH is offering a Retail Personal Banker I track following a 4-8 week onboarding and education program with rotations in operations and Sales & Service. The program certifies participants to perform roles within the Retail Personal Banker family and focuses on a consultative sales process to meet customer financial needs.

Selected candidates will work to acquire new households and deepen relationships, with rotations through lobby leadership, aisle time, and

Qualifications

• College degree or work experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new customers and cross-sell.
• Must demonstrate understanding of advanced math functions for credit/financial analysis.
• Professional appearance and communication.
• Understanding Retail policies and procedures.
• S.A.F.E. Act registration at time of employment (NMLS).

Responsibilities

• Use consultative sales to build a customer profile and identify financial needs.
• Maintain knowledge of Retail consumer and small business products/services and recommend solutions.
• Use CAMP and marketing tools to reach customers and set financial review appointments.
• Cross-sell to existing customers and participate in outside sales activities.
• Build relationships with Business Partners and refer customers for holistic solutions.
• Meet/exceed customer experience and production goals and drive revenue growth.
• Guide CSRs on sales and referral process.
• Promote customer satisfaction with a friendly, professional demeanor.
• Handle customer questions and protect confidentiality.
• Follow the Code of Business Conduct, policies, and risk controls.
• Open/serve retail products and participate in loan/bankcard processes.
• Participate in opening/closing of Financial Center or Bank Mart as directed.

Skills

Consultative sales

Financial needs assessment

Retail banking products

Cross-selling

Math proficiency

NMLS registration

Customer relations

Education

College degree or work experience

Job description

Fifth Third Bank in Worthington, OH is offering a Retail Personal Banker I track following a 4-8 week onboarding and education program with rotations in operations and Sales & Service. The program certifies participants to perform roles within the Retail Personal Banker family and focuses on a consultative sales process to meet customer financial needs.

Selected candidates will work to acquire new households and deepen relationships, with rotations through lobby leadership, aisle time, and