Retail Personal Banker I — Launch Your Banking Career

Fifth Third Bank; Tiffin (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank in Ohio is seeking candidates for the Retail Personal Banker I program located in Tiffin. Selected individuals will complete a 9-week onboarding and education program with rotations in operations and Sales & Service, culminating in a certification to advance within the Retail Personal Banker family.

The role emphasizes using consultative sales to identify and meet customer financial needs, cross-selling with the goal of expanding existing customer relationships and acquiring new

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.

Job description

Fifth Third Bank in Ohio is seeking candidates for the Retail Personal Banker I program located in Tiffin. Selected individuals will complete a 9-week onboarding and education program with rotations in operations and Sales & Service, culminating in a certification to advance within the Retail Personal Banker family.

The role emphasizes using consultative sales to identify and meet customer financial needs, cross-selling with the goal of expanding existing customer relationships and acquiring new