Launch Site IT Support Specialist

Relativity; Florida; On-site; USD 37,000 - 55,000; Full time

Job summary

Relativity Space is seeking an IT Help Desk professional to support site personnel at our Cape Canaveral facility. You will manage devices, onboard new hires, handle tickets, and troubleshoot network, printer, and AV issues to keep operations running smoothly.

The role emphasizes customer service, on-site presence, and collaboration with Systems/Network teams to resolve more complex problems. Join a pioneering aerospace team and contribute to a hands-on launch environment.

Qualifications

• 1+ years of experience in a help desk, desktop support, or IT support role (internships count).
• Working knowledge of Windows and/or macOS operating systems.
• Basic understanding of networking concepts (Wi-Fi, Ethernet, VPN, printers).
• Experience supporting end-user hardware (laptops, mobile devices, peripherals).
• Familiarity with ticketing systems (Jira Service Management, ServiceNow, Zendesk, or similar).
• Strong customer service orientation and clear communication skills.
• Ability to lift/move IT equipment and work on-site at Cape Canaveral, FL.

Responsibilities

• Provide tier 1/2 technical support (hardware, software, network connectivity) to site personnel.
• Set up, image, and deploy laptops, desktops, and mobile devices.
• Manage user account provisioning/deprovisioning, including onboarding and offboarding support.
• Maintain IT asset inventory and track equipment across the Cape site.
• Troubleshoot basic network, printer, A/V, and conferencing issues.
• Escalate complex issues to Systems/Network Administrators as needed.
• Document recurring issues and resolutions in the ticketing system.
• Support IT needs for new hire onboarding, office moves, and site events.

Skills

Windows/macOS

Networking basics

End-user devices

Ticketing systems

Customer service

On-site Cape Canaveral

Tools

Jira Service Management

ServiceNow

Zendesk

Job description

Relativity Space is seeking an IT Help Desk professional to support site personnel at our Cape Canaveral facility. You will manage devices, onboard new hires, handle tickets, and troubleshoot network, printer, and AV issues to keep operations running smoothly.

The role emphasizes customer service, on-site presence, and collaboration with Systems/Network teams to resolve more complex problems. Join a pioneering aerospace team and contribute to a hands-on launch environment.