Launch Site IT Operations Engineer

Stoke Space; Florida; On-site; USD 89,000 - 167,000; Full time

Benefits offered by this job

Equity

Comprehensive benefits program

Life and disability insurance

401(k) plan with employer match

Paid time off

Holidays

Parental leave

Wellness stipend

Dog-friendly offices

Job summary

Stoke Space is seeking an IT Operations Engineer to join our Information Technology team at Cape Canaveral Space Force Station. You will support the Launch Complex and Launch Control Center, responsible for computers, printers, phones, applications, peripherals, and network access in a fast-moving startup.

You will work closely with engineers, operators, and business teams to troubleshoot issues, install and configure IT resources, and ensure critical systems are available for launches.

Qualifications

• Associate’s degree or higher in IT, Computer Science, or related field, or equivalent hands-on experience.
• 4+ years IT support, desktop engineering, systems support, helpdesk, or technical operations.
• Strong knowledge of Windows and macOS.
• Ability to diagnose and resolve software/hardware issues.
• Networking concepts incl. TCP/IP, DNS, DHCP, VLANs.
• Experience with printers, AV systems, and shared workplace tech.

Responsibilities

• Support and maintain computers, phones, printers, peripherals, conference rooms, and IT systems at Launch Complex and Launch Control Center.
• Provide responsive IT support for day-to-day issues at the launch site.
• Diagnose and resolve hardware, software, connectivity, and access issues across Windows/macOS.
• Troubleshoot complex user environment problems and device configuration.
• Set up workstations and IT resources for new employees and visitors.
• Maintain functional and reliable IT systems and AV/camera setups.

Skills

Windows

macOS

Networking

IT support

Customer service

Troubleshooting

Education

IT degree

Tools

Microsoft 365

Slack

Confluence

Endpoint management

Job description

Stoke Space is seeking an IT Operations Engineer to join our Information Technology team at Cape Canaveral Space Force Station. You will support the Launch Complex and Launch Control Center, responsible for computers, printers, phones, applications, peripherals, and network access in a fast-moving startup.

You will work closely with engineers, operators, and business teams to troubleshoot issues, install and configure IT resources, and ensure critical systems are available for launches.