IT Operations Engineer

Voiceflow; Town of Florida (NY); On-site; USD 89,040 - 133,560; Full time

Benefits offered by this job

Equity in the form of stock options

Comprehensive benefits program

401(k) plan with employer match

Paid Time Off: 4 weeks

On-site gym or wellness stipend

Job summary

Voiceflow is seeking an IT Operations Engineer for their operations at the Launch Complex and Launch Control Center. The candidate will support various IT needs including computers, phones, and conference systems in a fast-paced environment.

This role requires hands-on technical support, ensuring that all IT systems are functional and reliable while providing prompt assistance to personnel in critical operations.

Qualifications

• 4+ years of experience in IT support, desktop engineering, or related field.
• Ability to diagnose and resolve common complex hardware and software issues.
• Comfortable in operational environments where priorities shift rapidly.

Responsibilities

• Maintain computers, phones, printers and IT systems at the launch site.
• Diagnose and resolve hardware and software connectivity issues.
• Setup IT resources for new employees and visiting personnel.

Skills

Windows operating system

macOS operating system

Technical troubleshooting

Networking concepts

Customer service

Education

Associate's degree in Information Technology or Computer Science

Tools

Microsoft 365

Slack

Confluence

Job description

At Stoke, we believe a thriving space economy will enable a vibrant, sustainable, and equitable future here on Earth. That is why we’re building Nova, our fully and rapidly reusable launch vehicle. Designed for daily flight, Nova tackles the core challenges of space transportation by reducing cost, increasing availability, and improving reliability. By radically lowering launch costs and increasing flight cadence, we’re helping create a truly scalable space industry.

Our team is mission-driven, collaborative, and empowered to take ownership of their work. If you want to work alongside some of the most dedicated and talented people on Earth, we’d love to have you join us.

Description

Reusable launch systems are the key to seamlessly connecting Earth and space. Reliable, drama-free IT operations are foundational to these efforts. We are a small and motivated team, and as an IT Operations Engineer on Stoke Space’s Information Technology team, you’ll play a key role in supporting our Launch Complex and Launch Control Center at Cape Canaveral Space Force Station. This is a hands‑on generalist role responsible for supporting the full range of technology needs for personnel operating in these critical environments.

You will support everything from computers, printers, phones, applications, peripherals, and user access issues to complex troubleshooting of workstations, conference rooms, network connectivity, operational systems, and technical infrastructure. You’ll work directly with engineers, operators, technicians, and business teams in a fast-moving startup environment as we accelerate toward the first launch of Nova.

You must be ready to stay focused, move fast, self-direct, and learn on the fly.

Responsibilities

• Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems used across the Launch Complex and Launch Control Center
• Serve as a primary IT point of contact for personnel working at the launch site, providing responsive support for day‑to‑day technical issues
• Diagnose and resolve hardware, software, connectivity, access, and application issues across Windows, macOS, and common business systems
• Troubleshoot complex computer and user environment problems, including performance issues, device configuration, account access, endpoint security tooling, and application behavior
• Setup workstations, accounts, devices, and IT resources for new employees and visiting personnel
• Support operational readiness by ensuring critical IT systems, user workstations, printers, displays, communications tools, and shared technology resources are functional and reliable
• Configure, support, and maintain audio/video/camera systems used for meetings, launch operations, video conferencing, and facility security
• Assist with network troubleshooting, including wired and wireless connectivity, DNS, DHCP, VLAN‑related issues, and basic switch port troubleshooting
• Install, terminate, label, and troubleshoot low voltage cabling, including network, controls systems, and AV wiring
• Support IT projects including system upgrades, migrations, infrastructure improvements, hardware deployments, and launch‑site technology buildout
• Provide technical assistance to engineering, avionics, software, manufacturing, test, and launch operations teams as needed
• Monitor hardware inventory, manage IT assets, and help maintain accurate documentation of systems and configurations
• Escalate issues when appropriate while maintaining ownership through resolution
• Provide a high level of service to ensure an exceptional end user experience
• All other duties as assigned

Qualifications

• Associate’s degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands‑on experience in a technical support or IT operations role
• 4+ years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operations
• Strong knowledge of Windows and macOS operating systems
• Ability to independently diagnose and resolve common and complex software, hardware, endpoint, connectivity, and user access issues
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic network troubleshooting
• Experience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technology
• Comfortable working in operational, industrial, launch, manufacturing, or field environments where priorities can change quickly
• Able to stoop, bend, crawl, climb, and lift up to 50 lbs. unassisted
• Excellent customer service and communication skills
• Unbeatable drive and ownership, with a willingness to act proactively to find solutions

Preferred Qualifications

• Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high‑reliability environments
• Experience supporting CAD, engineering, test, telemetry, or operational software tools
• Experience with mobile device management and endpoint management platforms
• Experience with identity and access management systems
• Experience with Microsoft 365, Slack, Confluence, or similar business systems
• Experience with endpoint security tooling, device compliance, patching, and asset management
• Experience troubleshooting AV, camera, display, and control room technology
• Experience working in regulated environments, including ITAR, CUI, NIST 800‑171, or similar security requirements

Benefits

• Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full‑time employees.
• Comprehensive benefits program including subsidized medical, dental, and vision insurance
• Company‑paid life and disability insurance
• 401(k) plan with employer match
• 4 weeks’ Paid Time Off
• Holidays – 10 days (including an end‑of‑year closure)
• Paid Family/Parental Leave
• On‑site gym or monthly wellness stipend (depending on location)
• Dog friendly offices!

Compensation

Target Levels:

• Level 1 Range: $89,040 - $133,560
• Level 2 Range: $111,300 - $166,950

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per‑candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

ITAR Requirements

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re‑verify authorization to work periodically.

Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.

Candidate Rights & Accommodations

If you require a reasonable accommodation to complete the application or participate in the interview process, please contact [e-mail]. Requests will be handled in accordance with applicable laws. Please do not include medical or other confidential information in your initial request.

For more information about your rights, please refer to the "Know Your Rights" notice here.

E-Verify

Stoke Space uses E-Verify to confirm the identity and employment eligibility of all new hires.