Brand Specialist: Client Success & Relations

Savory; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Wet Willie's is looking for a Brand Specialist in New York, NY. In this role, you will nurture and maintain relationships with existing clients to ensure top-tier customer service. You will work closely with other team members to retain Savory’s clientele and ensure accurate information dissemination. The ideal candidate is a self-starter with exceptional interpersonal and organizational skills and experience in high-paced start-up environments. Join if you're passionate about re-inventing the delivery dining experience.

Qualifications

• Self-starter with excellent interpersonal and organizational skills.
• Experience in start-up environments and highly-transactional models.
• Ability to interact effectively with all management levels and departments.

Responsibilities

• Nurture and maintain relationships with a client base.
• Support management and ensure accuracy across Savory channels.
• Retain up to 90% of Savory's current client roster.

Skills

Interpersonal skills

Organizational skills

Conflict resolution

Customer service

Communication in English

Job description

Job 155333 - Brand Specialist
New York, NY

Savory brings healthful, responsibly-sourced meal options to forward thinking offices. We have assembled talent from Jean-Georges, Momofuku, and Google to deliver the right quantity of quality food, always on time, because we do everything ourselves: source farm-fresh ingredients, partner with top culinary talent, cook in our 9,000sqft Manhattan kitchen, and deliver to office. We are your one-stop solution to make meeting catering and team-wide meal unforgetably delicious and stress free. We are constantly striving to improve the experience of fresh food delivery while continuing to find new ways to incorporate sustainable, local and responsible products into Savory’s expansive offerings. Our devotion to industry-leading technology, passion for hospitality and determination to trail-blaze the food on demand category drives our continued pursuit of excellence and innovation in delivery.

Our 39th street headquarters also includes a showroom and take-out counter, and is open to the public during lunch hours. If you pay us a visit you can catch a glimpse behind the scenes of our 10,000 square foot kitchen and try a selection of some of the many sandwiches, salads, creative entrees and desserts that we offer as part of our expansive delivery menu.

Over the past four years, we have served over half a million meals, and are on course to grow ~400% in 2015. That’s why we need you!

Our Culture
We are a passionate, innovative, young(ish?) team that is extremely hardworking but definitely not afraid to poke fun at ourselves. We feel lucky to have the rare opportunity to be part of an entirely new category in food, and are passionate about re-inventing the delivery dining experience to make it easier and more enjoyable. The work we do is not always easy, but it stretches team members and exposes them to a rapidly growing company, while giving them direct access to the next generation of rising entrepreneurs in food and technology.

Requirements

Your Role

You are responsible for nurturing and maintaining the relationships with our existing client base created by the BDM. You will be the support manager and will provide the utmost in customer service and aim to become a trusted partner in all things Savory. The main focus of the brand specialist is to sustain the relationships with current clients and ensure the accuracy of all information is disseminated across all Savory channels.

Daily Responsibilities

· Builds and nurtures relationships with Savory clients

· Works in tandem with the BDM and RM to retain up to 90% of Savory’s current client roster

· Responsible for 100% accuracy in order input into POS and CRM systems

· Develops long term client relationships through trouble shooting and phone presence

· Deep knowledge of all Savory menu items and has the ability to articulate ingredients and steer clients in the right direction as it relates to allergens and other dietary preferences

· Understand conflict resolution and works expeditiously to resolve any and all issues immediately to the clients satisfaction

Required Skills/Experience:

· A self-starter with excellent interpersonal and organizational skills

· Experience with start-up environments and highly-transactional models

· Ability to interact effectively with all levels of management and with multiple departments

· Excellent computer skills and ability to communicate effectively in English