Operations Implementation Coach

Lion Chaser Development Group; Hampstead (NC); Remote; USD 70,000 - 110,000; Full time

Job summary

Lion Chaser Development Group is seeking an Operations Implementation Coach to lead the deployment of Restaurant 365 modules for clients. You will train client teams, manage timelines, and ensure smooth adoption of the software across restaurant operations.

The role emphasizes strong communication, collaboration, and a proactive, client-first approach, with a fully remote work setup.

Qualifications

• Experience implementing operations software, preferably Restaurant365.
• Strong understanding of restaurant operation principles & standards.
• Excellent communication and interpersonal skills, with the ability to train and support client teams.
• Detail-oriented with the ability to manage multiple tasks and deadlines.
• Self-motivated and results-driven, with a commitment to delivering exceptional service to clients.
• Ability to work independently and collaboratively within a team environment.
• Experience working as a contractor or consultant is preferred.
• Prior restaurant experience and knowledge is preferred.

Responsibilities

• Manage the implementation of operation modules within the Restaurant 365 software for clients.
• Train client teams on the use of the software and best practices.
• Ensure adherence to necessary deadlines throughout the implementation process.
• Communicate status updates and address any issues promptly and effectively to clients, Lion Chaser Development Group, and Restaurant 365.
• Provide ongoing support and guidance to clients as they transition to and utilize the software.
• Collaborate with internal teams to optimize implementation processes and enhance client experiences.

Skills

Operations implementation

Client training

Project management

Communication

Self-motivated

Team collaboration

Contractor experience

Education

Bachelor's degree in Business Administration

Tools

Restaurant365

Job description

Pack Member Profile: Operations Implementation Coach

As an Operations Implementation Coach at Lion Chaser Development Group, you will play a pivotal role in managing the implementation of operations modules within the Restaurant 365 software. You will train client teams on the use of the software and best practices while ensuring adherence to necessary deadlines. Effective communication with clients, Lion Chaser Development Group, and Restaurant 365 is essential to the success of this role. Your responsibilities will contribute to the core values of Innovation, Accountability, Collaboration, Courage, Entrepreneurial Spirit, Pursuit of Excellence, and Tenacity, helping ensure the smooth execution of financial processes within the organization.

Key Responsibilities:

• Core Values: Embody our core values in all that you do.
• Software Integration: Manage the implementation of operation modules within the Restaurant 365 software for clients.
• Client Training: Train client teams on the use of the software and best practices.
• Time Management: Ensure adherence to necessary deadlines throughout the implementation process.
• Communication Mastery: Communicate status updates and address any issues promptly and effectively to clients, Lion Chaser Development Group, and Restaurant 365.
• Ongoing Support: Provide ongoing support and guidance to clients as they transition to and utilize the software.
• Process Optimization: Collaborate with internal teams to optimize implementation processes and enhance client experiences.

Qualifications:

• Proven experience in implementing operations software solutions, preferably Restaurant365.
• Strong understanding of restaurant operation principles & standards.
• Excellent communication and interpersonal skills, with the ability to effectively train and support client teams.
• Detail-oriented with the ability to manage multiple tasks and deadlines simultaneously.
• Self-motivated and results-driven, with a commitment to delivering exceptional service to clients.
• Ability to work independently and collaboratively within a team environment.
• Experience working as a contractor or consultant is preferred.
• Bachelor's degree in Business Administration, or a related field is preferred.
• Prior restaurant experience and knowledge is preferred

Lion Chaser Core Values:

Innovation | Outside the box thinker committed to continuously learning and improving. We innovate to solve problems and create value.

Accountability | We live the 200% rule. You and I each take 100% ownership for our actions and decisions. We believe in doing the right thing, even when it's not easy, because transparency and honesty are essential to building trust.

Collaboration | We leverage each other's strengths, so together, we can achieve more. We foster an environment of open communication and mutual respect, where everyone's contributions are valued and encouraged.

Courage | Never be afraid to take risks and try new things. We embrace change and are willing to step out of our comfort zones.

Entrepreneurial Spirit | We embrace failure as a learning opportunity. Pursue our passions, make a difference in the world, and create a legacy that will endure for generations to come.

Pursuit of Excellence | We hold ourselves to the highest standard, always chasing big, audacious goals, working tirelessly to achieve them, and constantly striving to improve oneself.

Tenacity | Determined to succeed no matter the challenges we face. We chase big goals and dreams with unwavering persistence!

Join our pack at Lion Chaser Development Group and contribute to our mission of providing accurate and timely information, so that restaurant owners can make informed decisions that drive growth and profitability. Your dedication and expertise will play a vital role in driving our success and the success of our valued clients.

This is a remote position.