Public Safety Telecommunicator - Lateral

City of Redmond; Redmond (WA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Paid vacation & holidays

Job summary

The City of Redmond Police Department is seeking a qualified Public Safety Telecommunicator - Lateral to join our dedicated team in Redmond, WA. This role handles emergency and non-emergency calls, gathers critical details, and coordinates dispatch with rapid, clear communication.

Two years of recent telecommunication experience are required, along with certifications (ACCESS, CTO) to be completed within the specified timeframes.

Qualifications

• High school diploma or GED is required.
• Two years of recent telecommunicator experience within the last four years preferred.
• Washington State Patrol's ACCESS certification must be completed within 6 months of hire.
• Telecommunicator Level 1 & 2 and CTO certification must be completed within 12 months of hire.

Responsibilities

• Answers emergency and non-emergency calls and enters data into a Computer Aided Dispatch (CAD) system.
• Calms, negotiates, advises, and provides instructions to callers to obtain essential information for priority and timely response.
• Dispatches police units via trunked radio system and updates units with new information as it is received.
• Manage multiple calls simultaneously and prioritize responses to ensure quick, accurate service.
• Update information continuously and maintain readable, concise remarks in the system.

Skills

Multitasking

English communication

Typing 35 wpm

Clear verbal communication

Information organization

Team player

Rapid, concise updates

Education

High school diploma or GED

Job description

The City of Redmond is a thriving, culturally diversecommunity, and home to over78,000 residents. Redmond is the hub to an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups.

The Police Department is responding to the growing needs of the City with our Public Safety Telecommunicator - Lateral opening. The fast-paced nature of our municipality drives innovation and efficiency. The successful candidate will possess strong values that align with the City’s values, which include being welcoming, having integrity, showing accountability, and demonstrating a commitment to service. Additionally, the ideal candidate should find satisfaction in providing exceptional customer service, and thrive in a collaborative, high-volume work environment.

More than anything, our people make us great. Our people bring unique skills and qualities to the table, and we all embrace the values of integrity, accountability, and commitment to service. We also care about our jobs, the work we do for the community of Redmond, and for each other. That spirit creates a purpose-driven culture at Redmond Police that is the biggest reason why people not only choose to work for Redmond but also stay.

This position requires two (2) years of recent experience (within the last four years) as a telecommunicator and dispatcher. If you do not have previous experience in this field, please visit the Public Safety Telecommunicator - Entry job opportunity.

• Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System


• Calms, negotiates, advises, and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.


• Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.


• Continually updates information as it is received, enters into computer and updates units as to new information or instructions including follow up and updated status of calls.


• Manage multiple calls at a time while prioritizing them for response.

A Public Safety Telecommunicator- Lateral also requires:

Skill in:

• Ability to filter and process multiple, sometimes competing, sources of information.


• Ability to accurately capture, retain and relay verbal information using English clearly.


• Possess an excellent vocabulary and verbally communicate rapidly.


• Type 35 words per minute while conversing with callers.


• Discern several conversations simultaneously, disseminate appropriate information, prioritize actions and respond in an effective manner.


• Articulate in a clear, concise manner, disseminating complete and accurate information in a logical and timely basis both orally and in writing.


• Condense and organize large amounts of information into readable, sensibly typed remarks in a timely manner and

Ability to:

• Be available for shift work encompassing 24-hour day, seven-day week; inclusive of days, evenings, nights, weekends, and holidays.


• Remember numerous details and quickly re-call essential information.


• Consistently think clearly and respond quickly in a wide variety of emergency situations.


• Deal effectively with people in a multi-cultural society under extremely stressful situations.


• Quickly perform multiple time-sensitive tasks in response to visual and sound stimuli with a high degree of accuracy


• Be a team player and establish good working relationships; maintain self-control under stressful circumstances.

Automatic Disqualifiers

• Been convicted of a felony (or pled nolo contendere to a felony charge) or any offense that would be a felony if committed in Washington State or has been incarcerated for any crime.


• Sold narcotics or dangerous drugs.


• All illegal drug use will be closely scrutinized on a case-by-case basis.


• Had a pattern of abusing prescription medication.


• Been dishonorably discharged from the United States armed forces.


• Received more than two moving traffic violations within the preceding 3 years; or reckless driving violation within the preceding 5 years; or driving while license suspended within the preceding 5 years; or driving while intoxicated within the preceding five years.


• Been involved in more than one motor vehicle accident within the preceding 3 years for which the applicant received a criminal citation and was convicted, forfeited bail, or entered a plea of \"guilty\" or \"nolo contendere.\"


• Been previously employed as a law enforcement agent and since has committed or violated federal, state or city laws pertaining to criminal activity.


• Committed any serious violation of Federal, State, City or County laws.


• Lied during any stage of the hiring process.


• Falsified his or her personal history questionnaire or application or failed to disclose pertinent information.


• Been convicted of any crime under a domestic violence statue.


• Unlawful sexual misconduct.

Discretionary Disqualifiers

• Alcohol or substance misuse and/or abuse.


• Excessive traffic violations.


• Commission of a felony.


• A demonstrated unwillingness to honor fiscal contracts or just debts.


• Any other conduct or pattern of conduct that would tend to disrupt, diminish, or otherwise jeopardize public trust in the law enforcement profession.

Physical Demands

Work is performed primarily in an office environment. Majority of tasks are done while seated at a workstation for extended periods of time. Shift rotations occur to cover 24-hour days, seven days a week, weekends & holidays. Work mandated overtime hours as necessary. Frequent and repetitive use of telephone & radio communications equipment.

Education and Experience:

• High school diploma or G.E.D.


• Two (2) years of recent experience (within the last four years) as a telecommunicator and dispatcher in a Public Safety Answering Point (PSAP) facility with enhanced 911 and computer-aided dispatch, desired

Licenses and Certificates:

• Washington State Patrol's ACCESS certification must be completed within 6 months of hire.


• Telecommunicator Level 1 & 2 and CTO certification must be completed within 12 months of hire.

Other

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Public Safety Telecommunicator job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

• MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.


• PRESCRIPTION DRUG INSURANCE - Included with each medical plan


• DENTAL INSURANCE - For employees and their eligible dependents


• VISION INSURANCE - For employees and their eligible dependents


• OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance


• FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses


• PAID VACATION & HOLIDAYS – with (13) paid holidays per year


• EMPLOYEE ASSISTANCE PROGRAM (EAP)


• RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan


• Annual COLA adjustments


• Annual merit increases of up to 5%

To learn about benefits at the City of Redmond, please visit C2MB (ajg.com)