LATERAL EXPERIENCED Telecommunicator (911 Call-Taker and/or Dispatcher)

South Sound 911; Tacoma (WA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Hiring bonus $500

Anniversary bonus $1000

Job summary

South Sound 911 invites qualified lateral applicants for Dispatcher & Call-Taker (Telecommunicator) roles in the Tacoma area. A high school diploma or equivalent and at least two years of public contact and multitasking experience are required; plus 2+ years in a 911 PSAP within the past 3 years.

The hiring process includes online history statements, CritiCall testing, interviews, fingerprints, background checks, and assessments.

Qualifications

• High school diploma or equivalent with two years of public contact and multitasking experience.
• Minimum 2 years of experience within a 911 PSAP and performed in the eligible public safety role within the past 3 years.

Skills

Public contact experience

Multitasking

PSAP experience

Education

High school diploma or equivalent

Job description

SOUTH SOUND 911 LATERAL APPLICATION PROCESS

Qualifications for Dispatcher & Call-Taker (Telecommunicator) Positions:

Graduation from high school or equivalent, plus two years of experience involving considerable public contact and multi-tasking. Equivalent combination of education and experience is acceptable.

Candidates must have a minimum 2 years of experience within a 911 Public Safety Answering Point (PSAP) and performed in the eligible public safety role within the past 3 years, from the date of application.

LATERAL Hiring Process:

• Application through website, including:
  • Completion/upload of Personal History Statement through Public Safety Testing (online, no cost)
  • Upload Resume & Cover Letter
• Complete Dispatcher CritiCall Test (online, no cost)
• Panel Interview (in-person preferred, will accommodate virtual setting as needed)
• Fingerprinting (in-person)
• Observation (in-person, can be combined with fingerprinting session)
• Background Investigation
• Psychological Assessment (virtual)
• Position Fit Assessment (online – PXT Select)
• Final Interviews with Executive Staff (in-person strongly preferred, will accommodate virtual setting as needed)
• Medical/Drug Screen (in-person, or if out of area, can arrange for local-to-candidate testing)
• Final Offer

Incentives:

• $500 bonus at time of hire
• $1000 bonus at year anniversary date ($1500 total incentive paid in 2 installments within first year of employment)

If a Lateral candidate has not actively worked in a 911 public safety position within the past 3 years from the date of application, they will be not be eligible for an incentive.

*Hiring incentive will be paid on the indicated specified schedule, on the first eligible pay date after hire, and beyond as indicated by the schedule. The hiring incentive is subject to all required taxes and withholdings. Retention of full amount of hiring incentive is contingent upon continued employment with agency. If employee leaves at any point prior to their 2-year anniversary, the following repayment schedule will apply;

• If the employee leaves before their 6-month anniversary of employment, they will be required to repay the initial $500 incentive amount.
• If the employee leaves before their 2-year anniversary of employment, they will be required to repay $1000 of the total incentive amount.

Starting Salary will be dependent on number of years’ experience in a 911 Public Safety Role (call-taking or dispatching), as follows: (note; each position has 5 steps within the associated pay range)

• < 5 years’ experience – Step 2
• 5-10 years’ experience – Step 3
• 10+ years’ experience – Step 4

If you have any questions regarding this announcement, please contact Laura Lakowske @ 253-625-0813 or [e-mail].

South Sound 911 offers the following benefits;

https://southsound911.org/wp-content/uploads/2022/12/Benefit-Info-access.pdf