Lateral Public Safety Dispatcher — Advanced 9-1-1 Support

City of Benicia; Benicia (CA); On-site; USD 85,000 - 104,000; Full time

Benefits offered by this job

Certificate Pay

Solo Dispatcher Pay

On-Call Pay

Shift Differential (5% and 7%)

Longevity Pay

Uniform Allowance

Vacation accrual based on service

Job summary

The City of Benicia is seeking a seasoned Public Safety Dispatcher for a lateral hire to serve in the Communications Center. You will manage 911 and routine calls, dispatch Police and Fire units, and handle critical reports with professionalism.

Requires CA P.O.S.T. eligibility, a valid California driver’s license, and demonstrated ability to perform under pressure. Join a dedicated team in Benicia and contribute to public safety operations.

Qualifications

• High school diploma or equivalent required.
• Must currently be employed as a public safety dispatcher in California for lateral eligibility.
• Must meet P.O.S.T. Basic Academy Training and hold a Basic Certificate for lateral candidates.

Responsibilities

• Operate PIN/CLETS systems and data entry as required.
• Receive 911 and non-emergency calls for Police and Fire.
• Determine location and priorities for action.
• Dispatch units and monitor progress and needs of field personnel.
• Maintain CAD/RMS records for dispatch activities.
• Access CJIS/NCIC databases per procedures.
• Process, route, and file reports and related paperwork.
• Answer departmental phones and assist public with inquiries.
• Assist walk-in citizens at front counter with requests.
• Monitor station alarms and respond to activations.
• Train other staff in the Communications Center as assigned.

Skills

Office methods

Radio equipment

Emergency decision-making

Radio communications

Clear communication

Typing 35 WPM

Local knowledge

Decision execution

Teamwork

Education

High school diploma or equivalent

Job description

The City of Benicia is seeking a seasoned Public Safety Dispatcher for a lateral hire to serve in the Communications Center. You will manage 911 and routine calls, dispatch Police and Fire units, and handle critical reports with professionalism.

Requires CA P.O.S.T. eligibility, a valid California driver’s license, and demonstrated ability to perform under pressure. Join a dedicated team in Benicia and contribute to public safety operations.