Late-Stage Collections Specialist — Growth Path & Training

KeyBank; Brooklyn (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is hiring for an entry-level Late-Stage Collections Specialist in the Brooklyn, OH area. The role focuses on helping business clients resolve delinquencies by phone, offering professional guidance, and delivering courteous service.

Training is on-site for three weeks, with ongoing in-office requirements two days per week after training. The team emphasizes learning, coaching, and growth, with opportunity to progress within the collections function.

Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of customer service experience.
• Strong negotiation and communication skills to highlight the benefits of paying debt.

Responsibilities

• Communicate with clients by phone to resolve account delinquencies.
• Provide courteous service and solutions to bring accounts current.
• Handle high transaction volumes accurately and efficiently.
• Meet production goals and deadlines.
• Manage and diffuse challenging client situations independently.
• Collaborate with team and assist in training new staff as needed.

Skills

Customer service

Negotiation

Communication

Teamwork

Time management

Independent work

Adaptability

Analytical skills

Education

High School Diploma or GED

Job description

KeyBank is hiring for an entry-level Late-Stage Collections Specialist in the Brooklyn, OH area. The role focuses on helping business clients resolve delinquencies by phone, offering professional guidance, and delivering courteous service.

Training is on-site for three weeks, with ongoing in-office requirements two days per week after training. The team emphasizes learning, coaching, and growth, with opportunity to progress within the collections function.