Hybrid Late-Stage Collections Specialist

bridgestone; Brook Park (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Bridgestone’s Credit First National Association in Brook Park, OH is seeking a late-stage Collections Specialist to manage 90-180+ day past due credit card accounts via outbound and inbound calls, negotiating payment solutions while maintaining professionalism. The role includes collecting delinquent balances, updating account notes, ensuring accuracy, and complying with federal and state regulations.

Schedule: Mon-Thu 10:30am–7pm, Fri 8am–4:30pm; Work Location: Hybrid at 6275 Eastland Road,

Qualifications

• Minimum of six (6) months of prior collection experience.
• Results-driven with the ability to consistently meet or exceed performance metrics.
• Self-starter who can communicate clearly and professionally.
• Ability to connect and demonstrate empathy for customers.
• Strong listening and negotiation skills - willingness to find a realistic solution.
• Team player who brings energy, positivity, and collaboration to every task.

Responsibilities

• Contact customers to collect on overdue accounts through outbound and inbound calls.
• Negotiate payment arrangements, settlements, or workout plans to assist customers in curing their delinquent balances.
• Initiate account corrections/updates/adjustments whenever necessary.
• Maintain accurate and precise notes on accounts, updating the account status on the database regularly.
• Validate customer demographics (phone, address, etc.) to ensure accuracy.
• Complete required compliance certifications mandated by the bank.
• Deliver a positive and professional approach to every customer interaction.

Skills

Collection experience

Performance driven

Clear communication

Empathy for customers

Negotiation skills

Team player

Core values alignment

Regulatory knowledge

Multi-tasking

Typing skills

Job description

Bridgestone’s Credit First National Association in Brook Park, OH is seeking a late-stage Collections Specialist to manage 90-180+ day past due credit card accounts via outbound and inbound calls, negotiating payment solutions while maintaining professionalism. The role includes collecting delinquent balances, updating account notes, ensuring accuracy, and complying with federal and state regulations.

Schedule: Mon-Thu 10:30am–7pm, Fri 8am–4:30pm; Work Location: Hybrid at 6275 Eastland Road,