Business Banking Support Specialist — Inbound Tech Help

KeyBank; Brooklyn (OH); Hybrid; USD 53,726,000 - 71,635,000; Full time

Job summary

KeyBank in Brooklyn, OH, seeks a client-focused Inbound Customer Service Specialist to support business clients across products and online banking platforms. On-site training for four months is required, after which the role may become fully remote.

The base hourly rate ranges from $18.75 to $25.00, with opportunities to grow as you deliver first-contact solutions and build trusted relationships. Responsibilities include handling inbound calls and chats, educating clients on features, and

Qualifications

• Minimum 2 years of experience in customer service, technical support, or financial services.
• Experience in fast paced, high-volume environment.
• Ability to resolve client issues on first contact.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver exceptional client experience via inbound calls and chats.
• Educate clients on product features and digital tools.
• Provide first-line technical support for online banking platforms.
• Document interactions and resolutions in the system records.
• Collaborate with internal teams for escalated cases.
• Stay current on product updates and compliance.

Skills

Client engagement

Customer service

Technical issue resolution

System navigation

Strategic problem solving

Adaptability

Intellectual curiosity

Script adherence

Storytelling

Effective communication

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

KeyBank in Brooklyn, OH, seeks a client-focused Inbound Customer Service Specialist to support business clients across products and online banking platforms. On-site training for four months is required, after which the role may become fully remote.

The base hourly rate ranges from $18.75 to $25.00, with opportunities to grow as you deliver first-contact solutions and build trusted relationships. Responsibilities include handling inbound calls and chats, educating clients on features, and