Late Stage Collections Specialist

KeyBank; Brooklyn (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is hiring for an entry-level Late-Stage Collections Specialist in the Brooklyn, OH area. The role focuses on helping business clients resolve delinquencies by phone, offering professional guidance, and delivering courteous service.

Training is on-site for three weeks, with ongoing in-office requirements two days per week after training. The team emphasizes learning, coaching, and growth, with opportunity to progress within the collections function.

Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of customer service experience.
• Strong negotiation and communication skills to highlight the benefits of paying debt.

Responsibilities

• Communicate with clients by phone to resolve account delinquencies.
• Provide courteous service and solutions to bring accounts current.
• Handle high transaction volumes accurately and efficiently.
• Meet production goals and deadlines.
• Manage and diffuse challenging client situations independently.
• Collaborate with team and assist in training new staff as needed.

Skills

Customer service

Negotiation

Communication

Teamwork

Time management

Independent work

Adaptability

Analytical skills

Education

High School Diploma or GED

Job description

Location

4910 Tiedeman Road, Brooklyn Ohio

Training Schedule & Location

Three weeks of training. 100% on-site Monday - Friday 8:30am - 5:30pm ET

Schedule & Shift after Training

Required in-office 2 days per week on Wednesday & Friday

Monday - Friday- Shift will be between 8:00am and 9:00pm ET
Saturday: 8:00am - 12:00pm ET (approximately 2 times per month)

All equipment is provided.

JOB SUMMARY

We are not your typical Collections team!

At KeyBank, we pride ourselves on being client advisors. We appreciate our business clients, and our team excels at offering professional and courteous service to them.

KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more.

Our Late-Stage Collections Specialists engage with business clients via phone to resolve account delinquencies, provide professional guidance, and solutions-oriented service.

This is an entry-level opportunity within a team of early talent and seasoned professionals. There is a lot to learn to expand your professional skill set. Success and room for growth require that all team members are open to development through on-going and regular coaching and feedback.

Key Responsibilities

• Communicate with clients primarily by phone to help resolve account delinquencies
• Provide courteous and effective service, offering solutions to bring accounts current
• Handle high transaction volumes accurately and efficiently
• Meet established production goals and deadlines
• Manage and diffuse challenging client situations independently
• Collaborate as part of a team and assist in training new staff as needed

Minimum Qualifications & Requirements

• High School Diploma or GED equivalent
• Minimum 1 year of customer service experience required
• Strong negotiation skills and communication skills to highlight the benefits of customers paying their debt
• Ability to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled
• Excellent verbal and written communication skillsStrong interpersonal and leadership abilities
• Ability to work independently and as part of a team
• Proficient in handling pressure and meeting deadlines
• Analytical skills for research and problem solving
• Exceptional attention to detail
• Demonstrated ability to handle multiple tasks accurately
• Previous experience training or mentoring others
• Adaptability to changing environments

This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].