LatAm Regulatory Compliance & Claims Lead

Netflix; Little Rock (AR); On-site; USD 24,796 - 41,328; Full time

Job summary

Netflix is seeking an Administrative Consistence Director, LatAm, based in Little Rock, to lead a small legal team handling consumer claims across Spanish-speaking LATAM markets.

The role involves drafting responses, preparing quarterly reports and disclosures, collaborating with client care and investigations, and leveraging data to improve product and customer experience while upholding the highest ethics.

Qualifications

• Experience analyzing consumer claims and data to drive improvements.
• Strong communication and reporting skills.
• Ability to train and lead a small team.

Responsibilities

• Lead a small team of legal experts through all phases of consumer claims.
• Manage customer guarantees and related administrative requests from LATAM countries.
• Create procedures for preparing case reports and quarterly financial disclosures.
• Collaborate with client care, investigation, and case management teams.
• Analyze cases using internal tools to drive product and customer-experience improvements.
• Coordinate with external counsel to refine methodology and legal approach.
• Maintain internal documentation and case archives with summaries of inquiries.
• Record and monitor data on claim volume and types for reporting.
• Identify opportunities to automate data systems and reduce manual entry.

Skills

Analytical thinking

Autonomous work style

Proactive attitude

Interpersonal skills

Ethics and integrity

Adaptability

Portuguese

English

Spanish

Job description

Netflix is seeking an Administrative Consistence Director, LatAm, based in Little Rock, to lead a small legal team handling consumer claims across Spanish-speaking LATAM markets.

The role involves drafting responses, preparing quarterly reports and disclosures, collaborating with client care and investigations, and leveraging data to improve product and customer experience while upholding the highest ethics.