LATAM Operations Lead: Project-Centric Back-Office

Smile Train; New York (NY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Private health insurance

Annual professional development stiped

Hybrid work model

Travel opportunities

Job summary

Smile Train is seeking a LATAM Operations Manager in New York City to strengthen execution and collaboration by providing structure, clear communication, and reliable follow-up for cross-functional projects. You will oversee day-to-day back-office tasks and ensure São Paulo operations run smoothly to support sustainable growth and greater impact across Latin America.

The role requires 7+ years in project management, fluency in English and Portuguese, and hands-on experience with ERP/CRM systems

Qualifications

• Bachelor's degree in Business Administration, Project or Operations Management, Finance, Engineering, or a related field.
• 7+ years of experience in project management and business operations.
• Demonstrated experience leading cross-functional projects and coordinating multiple initiatives simultaneously.
• Experience supporting operational processes across Finance, Legal, HR, Procurement, and vendor management.
• Familiarity with ERP, CRM, and project management systems (e.g., Asana, Salesforce, or similar).
• Fluency in English and Portuguese (written and spoken).

Responsibilities

• Handle accounts payable and manage vendor relationships, contracts, and other operational support services, ensuring accurate and timely payments.
• Support coordination with Global Finance, Legal, and HR teams, ensuring administrative processes and compliance requirements move smoothly.
• Keep the São Paulo office organized - managing space, supplies, meeting-room bookings, and on-site logistics so regional teams and program operations have what they need.
• Support the administration and operational compliance of Smile Train's legal entities in Brazil and Mexico, working closely with internal and external stakeholders.
• Support the planning, tracking, prioritization, risk-flagging, and timely delivery of the cross-functional projects shared across the program-management team.
• Coordinate these cross-functional projects across regional and global teams, facilitating collaboration, communication, and alignment with organizational priorities.
• Maintain and continuously improve the shared project-management tools, standards, and trackers (e.g., Asana) that keep regional projects organized and on track.
• Maintain project-tracking, reporting, and knowledge-management practices - plans, dashboards, and status updates - that support informed decision-making.
• Prepare operational reports, dashboards, and analyses to support leadership decision-making and regional planning.
• Organize regional leadership meetings end to end - scheduling, agendas, presentation materials, documentation, and action-item tracking and follow-up to ensure execution and accountability.
• Continuously improve day-to-day operations - identifying opportunities to streamline processes, increase efficiency, and standardize ways of working across the region.
• Support a culture of accountability, collaboration, and continuous improvement, helping teams adopt shared practices, tools, and ways of working.

Skills

Project management

Organizational skills

Problem-solving

Microsoft Office

Excel

PowerPoint

English

Portuguese

Education

Bachelor's degree

Tools

Asana

Salesforce

Job description

Smile Train is seeking a LATAM Operations Manager in New York City to strengthen execution and collaboration by providing structure, clear communication, and reliable follow-up for cross-functional projects. You will oversee day-to-day back-office tasks and ensure São Paulo operations run smoothly to support sustainable growth and greater impact across Latin America.

The role requires 7+ years in project management, fluency in English and Portuguese, and hands-on experience with ERP/CRM systems