Last Mile Performance Lead – Delivery & Analytics

US11 Electrolux Consumer Products, Inc; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Tuition reimbursement after 12 months

Discounted products

Job summary

Electrolux Home Products, Inc. is seeking a Last Mile Coordinator based in Charlotte, NC to audit the Last Mile delivery and install network, collaborate with 3PL partners, and drive on-time, cost-effective service performance.

The role focuses on resolving order life cycle issues and ensuring accurate invoicing and payments. You will work with regional managers, internal stakeholders, and data tools like Excel and Power BI to monitor KPI performance and identify cost-saving opportunities.

Qualifications

• Bachelor’s degree preferred.
• Minimum 2 years of operational work experience with emphasis on home delivery and supply chain operations, or other equivalent work experience.
• Intermediate skill level with Microsoft Office.
• Experience managing and reporting KPI performance through data tools like Microsoft Excel and Power BI (or other visual insights program).
• Demonstrate a successful track record of identifying and executing waste elimination through root cause analysis and collaborative problem solving.

Responsibilities

• Perform daily audits on Last Mile deliveries to their successful completion.
• Utilize Last Mile digital tools for internal and customer communication.
• Communicate with 3PL partners on order updates and resolution of open issues.
• Reconciliation of past due EDC orders.
• Provide feedback to region managers.
• Document claim detail: file claims with 3PL providers and report claim recovery.
• Validation and approval of 3PL invoices.
• Ensure prompt invoicing and payment of services.
• Provide ad-hoc delivery and install status reporting.
• Manage integration health between order management and last mile operational systems.
• Support cost saving projects that enhance operational flows.

Skills

Root cause analysis

KPI reporting

Excel & Power BI

Operational delivery knowledge

Cross-functional communication

Education

Bachelor’s degree preferred

Tools

Microsoft Excel

Power BI

Job description

Electrolux Home Products, Inc. is seeking a Last Mile Coordinator based in Charlotte, NC to audit the Last Mile delivery and install network, collaborate with 3PL partners, and drive on-time, cost-effective service performance.

The role focuses on resolving order life cycle issues and ensuring accurate invoicing and payments. You will work with regional managers, internal stakeholders, and data tools like Excel and Power BI to monitor KPI performance and identify cost-saving opportunities.