Last Mile Coordinator

Electrolux Group; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Electrolux Group North America in Charlotte, NC is seeking a Last Mile Coordinator to drive operational excellence in our delivery and install network. You will audit Last Mile deliveries, collaborate with 3PLs, and ensure issues are resolved throughout the order lifecycle.

The role emphasizes data-driven decision making, KPI reporting using Excel and Power BI, root cause analysis, and cross-functional collaboration to reduce waste and improve profitability.

Qualifications

• Bachelor’s degree preferred with 2+ years in operations or supply chain.
• Experience with home delivery and supply chain operations.
• Proficiency in Excel and Power BI for KPI reporting.
• Strong problem-solving and cross-functional collaboration.

Responsibilities

• Audit Last Mile deliveries daily until completion.
• Use Last Mile digital tools for internal and customer communication.
• Coordinate with 3PL partners on updates and issue resolution.
• Reconcile past due orders and report findings to regional managers.
• Document claims with 3PL providers and track recovery.
• Validate 3PL invoices and ensure timely payment.
• Provide delivery and install status reporting.
• Support cost-saving projects to improve operations.

Skills

Analytical skills

Cross-functional communication

Root cause analysis

KPI reporting (Excel/Power BI)

Home delivery knowledge

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Power BI

Job description

Job Description

Join us to create change and have an impact in homes around the world. At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

All about the role:

The Last Mile Coordinator will play a key part in driving operational excellence and delivering successful business results. This position is responsible for the auditing of our Last Mile installation network and providing prompt resolution of issues encountered during an order’s life cycle. The Last Mile Coordinator role will work closely with our Last Mile 3PL providers and internal stakeholders to ensure an effective operation of the delivery and install network.

What you’ll do:

• Perform daily audits on Last Mile deliveries to their successful completion.
• Utilize Last Mile digital tools for internal and customer communication.
• Communicate with 3PL partners on order updates and resolution of open issues.
• Reconciliation of past due EDC orders. Provide feedback to region managers.
• Document claim detail: file claims with 3PL providers and report claim recovery.
• Validation and approval of 3PL invoices. Ensure prompt invoicing and payment of services.
• Provide ad-hoc delivery and install status reporting.
• Manage integration health between order management and last mile operational systems.
• Support cost saving projects that enhance operational flows.

Qualifications:

• Bachelor’s degree preferred.
• Minimum 2 years of operational work experience with emphasis on home delivery and supply chain operations, or other equivalent work experience.
• Intermediate skill level with Microsoft Office. Experience managing and reporting KPI performance through data tools like Microsoft Excel and Power BI (or other visual insights program).
• Demonstrate a successful track record of identifying and executing waste elimination through root cause analysis and collaborative problem solving.

Knowledge, skills and abilities required:

• Strong analytical ability and comfort working with disparate systems.
• Aptitude for root cause identification and problem solving.
• Demonstrated cross functional communication skills.
• General knowledge of home delivery business concepts and their impact to business profitability.
• Effective verbal and written communication skills.
• Focused attention to detail.
• Bias for motivated action; follows up on feedback to ensure positive outcomes.

Where you’ll be:

This position will be based in the HQ, Charlotte North Carolina

Benefits highlights:

• Medical, dental, vision and life insurance.
• Competitive holiday and vacation time off program.
• Retirement Savings Plan (401(k)) with relevant company contribution
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.