Last Mile Operations Leader

Amazon; American Fork (UT); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in American Fork, UT is seeking an Operations Manager to lead a team of salaried and hourly staff, ensuring on-time delivery and high customer satisfaction. You will mentor your team, drive safety and productivity, and use data-driven decisions to optimize performance.

Responsibilities include coordinating large-scale projects, balancing workloads, and collaborating with Safety, HR, and Loss Prevention to meet business objectives.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather
• Work a flexible schedule (weekends and/or overnight shifts)
• amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Skills

People management

Performance management

Team leadership

Education

Bachelor's degree or equivalent

Job description

Amazon in American Fork, UT is seeking an Operations Manager to lead a team of salaried and hourly staff, ensuring on-time delivery and high customer satisfaction. You will mentor your team, drive safety and productivity, and use data-driven decisions to optimize performance.

Responsibilities include coordinating large-scale projects, balancing workloads, and collaborating with Safety, HR, and Loss Prevention to meet business objectives.