Last-Mile Medical Logistics Lead

Lanter Delivery Systems, LLC; Romulus (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Lanter Delivery Systems, LLC is seeking a Terminal Supervisor in Romulus, MI to oversee daily last-mile medical deliveries and returns. You will direct drivers, manage cargo custody, and ensure regulatory compliance at the terminal site.

Based in Romulus, you’ll optimize staffing, route execution, and performance while maintaining safety, data integrity, and service levels to sustain efficient operations and cost control.

Qualifications

• High school diploma or equivalent required.
• Previous warehouse, dock, or terminal support experience preferred.
• Proven ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Direct and supervise daily terminal operations, including deliveries, returns, and route execution.
• Maintain proper chain of custody for all inbound and outbound medical freight.
• Ensure freight is received, sorted, and assigned to the correct routes in a timely and accurate manner.
• Assign jobs and system data to drivers and adjust assignments based on staffing levels and operational needs.
• Ensure drivers maintain scan compliance and data integrity through receive, load, and delivery confirmations.
• Complete OS&D reports and all required daily operational reporting.
• Monitor delivery performance and proactively escalate delays, compliance concerns, or service issues.
• Respond promptly and professionally to customer inquiries, emails, and phone requests.
• Investigate and resolve service complaints and operational issues.
• Evaluate routing efficiency and staffing requirements to optimize productivity and control operational costs.
• Monitor terminal cleanliness, organization, and safety standards.
• Support facility security by ensuring proper functionality of cameras, alarms, and badge access systems.
• Ensure compliance with company policies, healthcare logistics standards, and applicable federal, state, and local regulations.

Skills

Leadership

Communication

Microsoft Office

Transportation management systems

Routing knowledge

Problem solving

Time management

Compliance

Customer focus

Conflict resolution

Data systems

Scan-based tracking

Education

High school diploma

Tools

TopHat

Job description

Lanter Delivery Systems, LLC is seeking a Terminal Supervisor in Romulus, MI to oversee daily last-mile medical deliveries and returns. You will direct drivers, manage cargo custody, and ensure regulatory compliance at the terminal site.

Based in Romulus, you’ll optimize staffing, route execution, and performance while maintaining safety, data integrity, and service levels to sustain efficient operations and cost control.