Last-Mile Medical Terminal Lead

Lanter Delivery Systems, LLC; Madison Township (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

1st Choice Delivery seeks a Terminal Supervisor to oversee daily last-mile medical delivery and return logistics at the assigned terminal. You will direct driver activities, ensure chain of custody for medical freight, and maintain regulatory and customer compliance while optimizing staffing and efficiency.

Responsibilities include supervising deliveries, returns, route execution, data integrity, OS&D reporting, performance monitoring, and responding to inquiries.

Qualifications

• High school diploma or equivalent required.
• Experience in warehouse, dock, or terminal support preferred.
• Proven ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Direct and supervise daily terminal operations, including deliveries, returns, and route execution.
• Maintain chain of custody for inbound and outbound medical freight.
• Ensure freight is received, sorted, and assigned to correct routes promptly.
• Assign jobs and system data to drivers and adjust for staffing needs.
• Ensure drivers maintain scan compliance and data integrity.
• Complete OS&D reports and daily operational reporting.
• Monitor delivery performance and elevate delays or service issues.
• Respond to customer inquiries via email and phone.
• Investigate and resolve service complaints and issues.
• Evaluate routing efficiency and staffing to control costs.
• Monitor terminal cleanliness, organization, and safety.
• Support facility security: cameras, alarms, and badge access systems.
• Ensure compliance with policies and healthcare regulations.
• Perform other duties as assigned.

Skills

Leadership

Team coordination

Communication

Time management

Problem solving

Geography knowledge

Customer focus

Data systems

Scan-based tracking

Education

High school diploma or equivalent

Tools

TopHat

Job description

1st Choice Delivery seeks a Terminal Supervisor to oversee daily last-mile medical delivery and return logistics at the assigned terminal. You will direct driver activities, ensure chain of custody for medical freight, and maintain regulatory and customer compliance while optimizing staffing and efficiency.

Responsibilities include supervising deliveries, returns, route execution, data integrity, OS&D reporting, performance monitoring, and responding to inquiries.