Hub Manager I

Yzer Last Mile LLC

Madison (WI)

On-site

USD 65,000 - 70,000

Full time

6 days ago

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Benefits offered by this job

Medical, Dental, & Vision Insurance

Optional HSA

Career Growth Opportunities

Job summary

Yzer Last Mile LLC seeks a Hub Manager to oversee daily hub operations for last‑mile delivery, ensuring accurate sorting, dispatch, and on‑time delivery within the service area. You will lead delivery drivers and hub staff, manage performance metrics, and maintain safety, quality, and process improvements.

Responsibilities include workforce scheduling, inventory and flow management, and acting as the primary operations contact with contractors and partners.

Qualifications

3+ years of operations, logistics, or transportation management experience.
Experience working with Independent Contractors, vendors, or 1099 delivery partners.
Understanding of last-mile routing, delivery operations, and DOT/OSHA guidelines.
Ability to work flexible hours including early mornings, evenings, weekends, and peak seasons.
Strong analytical abilities and comfort managing KPIs and operational data.
Excellent communication, organization, and conflict management skills.

Responsibilities

Manage daily hub operations including inbound receipt, sortation, routing, dispatch, and end-of-day reconciliation.
Ensure packages are processed accurately and dispatched on schedule to meet SLAs.
Oversee the duty assignment process while ensuring contract guidelines compliance.
Maintain hub organization and adherence to safety and quality standards.
Lead and manage warehouse staff including hiring, scheduling, training, and evaluations.
Serve as primary contact for Independent Contractors regarding routes and performance metrics.
Monitor IC performance including on-time delivery, scan compliance, and customer satisfaction.
Address performance issues and enforce company policies as needed.

Skills

Operations leadership

Independent Contractors experience

Last-mile routing knowledge

Flexibility in hours

Analytical skills

Communication & organization

Tools

TMS/WMS delivery systems

Fleet management systems

Job description

Location 2532 Advance Rd,Madison, WI, 53718,United States
Base Pay $65,000.00 - $70,000.00 / Year
Employee Type Full-Time Exempt

Yzer is seeking a Hub Manager to oversee daily operations of a last‑mile delivery, ensuring accurate sorting, dispatch, and on‑time delivery of all packages within the assigned service area. This role provides leadership to delivery drivers and hub staff, manages performance metrics, and ensures compliance with all safety, quality, and operational standards. The Hub Manager is responsible for workforce scheduling, inventory and package flow management, resource planning, and maintaining a high‑performance, customer‑focused culture. They serve as the primary point of accountability for operational excellence, problem resolution, process improvements, and maintaining a clean, safe, and efficient hub environment. The role requires strong leadership, communication, and decision‑making skills in a fast‑paced, high‑volume delivery environment. Yzer’s culture is at the core of everything we do. It is crucial for this candidate to foster trust, collaboration and team decision‑making.

Requirements

Hours of Work: Monday through Friday, 5:00 a.m. to 2:00 p.m. (40 hours per week). Work hours may be adjusted as necessary to support business operations. Managers are required to spend a minimum of 6 hours on‑site daily to provide operational leadership and team support, while up to 2 hours may be worked remotely to complete administrative and business‑related responsibilities.

Job Responsibilities

Manage daily hub operations, including inbound package receipt, sortation, routing, staging, dispatch, and end‑of‑day reconciliation.
Ensure packages are processed accurately and dispatched on schedule to meet delivery expectations and SLAs.
Oversee the duty assignment process while maintaining compliance with IC contract guidelines and business rules.
Maintain operational readiness, hub organization, and adherence to company safety and quality standards.

Lead and manage warehouse staff.
Conduct hiring, scheduling, training, coaching, and performance evaluations.
Address employee concerns, enforce company policies, and administer corrective actions when necessary.
Foster a positive, productive, and safety‑focused work environment.
Serve as the primary point of contact for Independent Contractors regarding operational expectations, routes, and performance metrics.
Ensure ICs receive accurate manifests, route information, and necessary operational communications.
Monitor IC service performance, including on‑time delivery, scan compliance, and customer satisfaction.
Address performance or service‑level concerns through contract‑based feedback, performance improvement discussions, and adherence to non‑employee engagement guidelines.
Maintain strict compliance with the IC model—no direction, control, or behavior inconsistent with contractor relationships.

Performance & Quality Control

Track and manage operational KPIs such as on‑time delivery rate, exception volume, scan compliance, and productivity metrics.
Implement process improvements to increase efficiency and reduce errors.
Investigate and resolve delivery issues, escalations, and customer‑impacting incidents.
Ensure all packages are processed accurately and exceptions are handled quickly and correctly.

Safety & Compliance

Enforce all DOT, OSHA, and company safety standards within the hub and during delivery operations.
Conduct safety briefings, audits, and incident investigations.
Ensure proper maintenance and inspection of company vehicles and equipment.

Communication & Coordination

Serve as the primary operational point of contact for corporate operations, logistics partners, and internal departments.
Communicate daily expectations, volume updates, and operational priorities to the team.
Collaborate with regional leadership to align goals, staffing, and strategic initiatives.

Problem Solving & Decision Making

Respond quickly to operational disruptions such as staffing shortages, delivery delays, weather impacts, equipment issues, and package anomalies.
Make real‑time decisions that maintain service quality and minimize customer impact.
Use data to identify trends, root causes, and opportunities for improvement.

Qualifications

3+ years of operations, logistics, or transportation management experience.
Prior experience working with Independent Contractors, vendors, or 1099 delivery partners.
Understanding of last‑mile routing, delivery operations, and DOT/OSHA guidelines.
Ability to work flexible hours including early mornings, evenings, weekends, and peak seasons.
Strong analytical abilities and comfort managing KPIs and operational data.
Excellent communication, organization, and conflict management skills

Preferred

Experience using TMS/WMS delivery or fleet management systems.
Safety, compliance, or logistics certifications.

Physical Requirements/Work Environment

Ability to lift up to 50 lbs. and move packages as needed.
Ability to stand, walk, and work in a warehouse environment for extended periods.
Ability to work in varied weather conditions and physical environments.

Total Compensation Package

Medical, Dental, & Vision Insurance with Optional HSA
Opportunities for Career Growth

Summary

Yzer is an equal opportunity employer.Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.Please reach out to hr@yzerco.com

Additional Information