Laser System Process & Product Support Engineer

Keirontechnologies

Boston (MA)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Cutting-edge technology

Professional development

Team environment

Advancement opportunities

Job summary

Keiron USA is seeking a Process & Product Support Engineer North America to join our team in Boston, MA. You will be responsible for integration, validation, troubleshooting, and maintenance of our advanced laser-based printing systems, with on-site client support across North America.

Travel to customer sites will be required to ensure seamless operation and high production performance. You will work with a multidisciplinary team to deploy the Keiron solution, emphasizing reliability, quality,

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, Mechatronics or related technical field.
4+ years of relevant experience in customer support roles.
4+ years of experience in customer support operations, preferably in high-tech industries such as laser systems, electronics, or automated production.
Solid understanding of hardware systems and validation techniques, with hands-on testing and troubleshooting of complex hardware/software systems.
Familiarity with validating systems for automated production environments, ensuring process consistency, reliability, and quality.
Experience with SW for system control and integration, and familiarity with automation software and protocols.
Strong analytical and troubleshooting skills with a proactive problem-solving mindset.
Excellent communication and collaboration skills.

Responsibilities

Provide integration, validation, troubleshooting, and maintenance for laser-based printing systems.
Deliver on-site support at client facilities with travel across North America.
Collaborate with cross-functional teams to ensure high performance, reliability and quality of Keiron solutions.
Train customers on operating the Keiron system according to technical specifications and quality standards.
Identify opportunities to improve system performance and production efficiency and implement solutions.