Large Animal Customer Service Representative

Quakertown-Veterinary-Clinic; Quakertown (Bucks County); On-site; USD 22,000 - 25,000; Part time

Job summary

Quakertown Veterinary Clinic in Quakertown, PA is seeking a part-time Large Animal Customer Service Representative to join our reception team.

You'll handle calls, greet clients, schedule appointments, manage records, and process payments while supporting our large animal veterinarians and staff in a busy 24/7 hospital environment. A friendly, organized, and professional demeanor is essential.

Qualifications

• Previous experience in customer service, reception, or a client-facing role is required.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• A positive, team-oriented attitude and a commitment to providing exceptional customer service.
• Comfort working in a veterinary setting; experience with large animals is helpful but not required.
• Professional communication, appearance, and conduct.

Responsibilities

• Answering incoming phone calls in a courteous and professional manner
• Assisting clients with questions and directing inquiries to the appropriate team members
• Welcoming clients and managing the check-in and check-out process
• Scheduling appointments and maintaining an organized daily schedule
• Entering and updating client and patient records accurately
• Preparing invoices and processing payments
• Performing general administrative tasks, including filing, email, mail handling, and maintaining records
• Completing and organizing required state documentation

Skills

Customer service

Reception

Communication

Organization

Team player

Vet setting

Large animals helpful

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Large Animal Customer Service Representative

Part Time Customer Service Rep Quakertown Veterinary Clinic, Quakertown, PA, US

Salary Range: $16.00 To $18.00 Hourly

Large AnimalCustomer Service Representative (Part-Time)

Quakertown Veterinary Clinic is seeking a friendly, organized, and professional Customer Service Representative to join our Large Animal Reception team.

If you enjoy working with people, thrive in a busy environment, and have an appreciation for horses and farm animals, we'd love to hear from you. As part of our 24/7 veterinary hospital, you'll play an important role in creating a positive experience for clients while supporting our large animal veterinarians and staff.

Our team is committed to providing compassionate, high-quality veterinary care and outstanding customer service every step of the way.

What You'll Do

As a member of our reception team, you'll help ensure the day-to-day operation of the large animal service runs smoothly. Responsibilities include:

• Answering incoming phone calls in a courteous and professional manner
• Assisting clients with questions and directing inquiries to the appropriate team members
• Welcoming clients and managing the check-in and check-out process
• Scheduling appointments and maintaining an organized daily schedule
• Entering and updating client and patient records accurately
• Preparing invoices and processing payments
• Performing general administrative tasks, including filing, email, mail handling, and maintaining records
• Completing and organizing required state documentation

Schedule

• Part-time position

What We're Looking For

• Previous experience in customer service, reception, or a client-facing role is required
• Strong verbal and written communication skills
• Excellent organizational skills with the ability to manage multiple tasks efficiently
• A positive, team-oriented attitude and a commitment to providing exceptional customer service
• Comfort working in a veterinary setting; experience with large animals is helpful but not required
• Professional communication, appearance, and conduct