Lansing Transit - Brenden - Dispatcher

Fountain; Lansing (IL); On-site; USD 26,549 - 37,812; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with 4% employer match

Employee Assistance Program (EAP)

Paid holidays

On-the-job training

Job summary

Fountain in Lansing, IL is looking for a Dispatcher to manage incoming calls and communicate with drivers. Responsibilities include monitoring routes, resolving customer concerns, and ensuring compliance with regulations. The role requires at least 1 year of related experience, excellent organizational skills, and proficiency in Microsoft Office. Benefits include health insurance, 401(k) matching, and paid time off. Join a diverse team in a fast-paced environment.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality.
• Detail-oriented and exceptional organizational skills.
• Excellent written and oral communication skills.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions to drivers regarding passenger pick-ups.
• Assist with customer concerns and incidents.

Skills

Dispatch experience

Customer service experience

Organizational skills

Microsoft Office Suite proficiency

Communication skills

Experience with TMS

Bilingual skills

Job description

Address 2200 Bernice Road, Lansing, IL, 60438, US

Compensation $23.36/hour

Job Description

The Dispatcher will answer a high-volume of incoming calls, communicate with drivers, respond to email inquiries, and problem-solve throughout the day.

Shift Hours

To Be Determined

Duties and Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.