Dispatcher - Paratransit

Fountain; Richmond (VA); On-site; USD 24,946 - 35,530; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance benefits

401(k) with 4% employer match

Employee Assistance Program (EAP)

Paid holidays

On-the-job training

Job summary

A leading shared mobility solutions provider in Richmond, Virginia is seeking a candidate to monitor and support drivers on their routes. Responsibilities include communicating with drivers, addressing customer concerns, and ensuring compliance with safety regulations. Candidates should have strong organizational skills and proficiency in Microsoft Office. WeDriveU offers competitive compensation, health benefits, and opportunities for personal development and career growth.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality is preferred.
• Experience with multiple software programs and tabs is essential.
• Bilingual skills are a plus, but not mandatory.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate instructions regarding passenger pick-ups and drop-offs.
• Assist with customer concerns and resolve issues.
• Monitor traffic flow and send out alerts.
• Document incidents for vendor follow-up.

Skills

Detail-oriented

Organizational skills

Proficiency in Microsoft Office Suite

Excellent written and oral communication

Experience in dispatch or customer service

Ability to work in a fast-paced environment

Tools

Transportation Management System (TMS)

Job description

Compensation $21.95/hour

Job Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Duties and Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.