Language Services Program Assistant: Scheduling & Support

Journey's End Refugee Services-PEO; Buffalo (NY); Presencial; USD 28.000 - 30.000; Jornada completa

Descripción de la vacante

Journey’s End Refugee Services-PEO in Buffalo, NY is seeking a Language Services Program Assistant to support daily operations of the Language Services Department through interpretation scheduling, customer communication, and administrative assistance.

The role collaborates with the Interpretation Coordinator, Translation Coordinator, and departmental leadership to ensure efficient service delivery and positive experiences for interpreters and clients.

Formación

• 1–2 years of experience in customer service, language services, office administration, business, marketing, refugee and immigrant services, or a related field.
• Exceptional written and spoken English language skills; bilingual or multilingual skills preferred.
• Strong computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe.
• Excellent interpersonal, oral, and written communication skills, with a strong commitment to customer service.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently, exercise sound judgment, and collaborate effectively with a team.
• Flexibility and willingness to learn multiple departmental functions and provide support across different service areas.
• Strong interest in working with people from diverse cultures and backgrounds, familiarity with Buffalo's refugee and immigrant communities, and a commitment to improving language access for individuals with limited English proficiency.

Responsabilidades

• Utilize Journey’s End scheduling systems to process requests, coordinate assignments, communicate outcomes, verify service details, and support closeout and billing workflows.
• Maintain regular communication with customers by phone and email, respond to service inquiries, and provide timely, professional customer support.
• Communicate with the interpreter pool to support high appointment fill rates, timely request fulfillment, and effective coordination of services.
• Provide administrative support for interpreter recruitment, onboarding, and orientation activities as needed including scheduling, communication, and preparation of materials.
• Conduct follow-ups with newly onboarded interpreters and provide support as needed.
• Assist with interpreter trainings including scheduling, communication, preparation of materials, and attendance tracking.
• Serve as initial contact for prospective customers, responding to inquiries, providing preliminary service information, and directing requests to the appropriate staff for follow-up.
• Identify scheduling, interpreter, customer, or documentation concerns and escalated issues requiring supervisory or management review to the appropriate staff member.
• Participate in departmental cross-training and provide operational coverage across interpretation scheduling, translation coordination, interpreter onboarding, and customer support during staff absences or periods of increased service demand.
• Perform other duties as assigned.

Conocimientos

Customer service

Language services

Office administration

Microsoft Office

Adobe

Herramientas

Microsoft Office Suite

Adobe

Descripción del empleo

Journey’s End Refugee Services-PEO in Buffalo, NY is seeking a Language Services Program Assistant to support daily operations of the Language Services Department through interpretation scheduling, customer communication, and administrative assistance.

The role collaborates with the Interpretation Coordinator, Translation Coordinator, and departmental leadership to ensure efficient service delivery and positive experiences for interpreters and clients.