Landside Attendant I

Norfolk Airport Authority; Norfolk (VA); On-site; USD 29,000 - 40,000; Full time

Job summary

Norfolk International Airport is seeking a Landside Attendant I to deliver outstanding customer service while patrolling parking facilities and curbsides. You will assist patrons, provide directions, and support ground transportation operations across shifts during an 40-hour work week.

Prioritizing safety, accuracy, and courteous service, you will contribute to smooth airport operations. The role requires rotating shifts including evenings and nights, with pay range $20.7961–$29.3039 per hour

Qualifications

• Provide excellent customer service to airport patrons.
• Monitor parking facilities and curb areas for issues.
• Report findings to Shift Supervisor and take action as needed.

Responsibilities

• Patrol parking facilities, curbside areas and parking lots.
• Inform patrons about parking rates and directions.
• Assist patrons with locating vehicles and with ground transportation options.
• Handle routine cash transactions and maintain revenue records.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Landside Operations Full Time Norfolk, VA, US

2 days ago Requisition ID: 1244

Begin a challenging career with the Norfolk Airport Authority, a political subdivision of the Commonwealth of Virginia. Our mission is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

Job Title: LANDSIDE ATTENDANT I

Shift Schedule:

Evening Shift: 2:00PM to 10:30PM (30-minute lunch and two 15-minute breaks). Night Shift: 10:05PM to 6:05AM (two 15-minutes breaks), will also be required to fill in on all shifts as needed. (Full-time, 40-hour work week with rotating days off)

Salary Range:

$20.7961 – 29.3039 PER HOUR / $43,255.9087 - $60,952.1122 ANNUAL

Starting Salary:

$20.7961 PER HOUR/ $43,255.9087ANNUAL – midpoint, depending on qualifications and experience

CLOSING DATE:

This job announcement will be open until filled.

ABOUT US:

Norfolk International Airport is the aviation gateway to Coastal Virginia and northeastern North Carolina, including the Outer Banks. It has enjoyed four consecutive years of record traffic with nearly 4.9 million passengers in 2025. Its eight commercial airlines offer nonstop service to more than 40 cities coast to coast. Our vision is that every team member has a stake in bringing our “Here & There For You” brand to life for every passenger and fellow employee. We have a demonstrated commitment to cultivating a positive, collaborative work environment that supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D.E.) as outlined in our Strategic Plan.

OUR MISSION:

The mission of Norfolk Airport Authority is to connect our community with the world by safely, reliably, and efficiently operating Norfolk International Airport.

JOB SUMMARY:

This position is responsible for providing exceptional customer service to airport customers through multiple potential points of interaction. Patrol the parking facilities and curbsides for potential issues and report any findings to the Shift Supervisor or other appropriate personnel.

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service and assist patrons promptly and courteously.
• Monitor, staff and perform regular patrols in all parking facilities including surface lots and garages, and all curbsides including departures, arrivals and ground transportation operations areas as assigned, and directed. Report any issues to the Shift Supervisor or other appropriate personnel as directed.
• Provide patrons with accurate information regarding parking rates, availability, ground transportationoperations, airport information, and directions across multiple communication avenues.
• Assist patrons with locating their vehicles in a prompt and courteous manner.
• Assist patrons with ground transportation needs and options in a prompt and courteousmanner.
• Assist patrons requiring a jump start in a prompt and courteousmanner.
• Responsible for the timely and accurate completion of the nightly license plateinventory.
• Responsible for performing space counts in a timely and efficient manner as and where directed.
• Responsible for various tasks on the curbsides including staffing the taxi stand and ensuring that all ground transportation operations are running efficiently at all times.
• Responsible for ensuring that vehicles on the curbsides are not left unattended and are stopped only when actively loading / unloading.
• Performs various tasks in the Landside Operations Center as assigned and directed to include but not be limitedto assisting patrons via intercoms, telephone and in the lanes as needed.
• Ensures that all parking transactions in assigned exit facilities are processed in a timely and accurate manner and in accordance with all Authority and departmental policies and procedures.
• Maintains an accurate record of all revenue collected and responsibly handles cash.
• Adheres to all Authority and departmental policies, procedures, and guidelines.
• Ensures that all workspaces, parking facilities, curbsides, booths and departmental vehicles are kept clean and are always organized.
• Per