Landside Airport Customer Service Specialist

Metropolitan Nashville Airport Authority; Nashville (TN); On-site; USD 26,000 - 45,000; Full time

Job summary

Metropolitan Nashville Airport Authority (MNAA) is hiring for a Customer Service, Landside role at Nashville International Airport. The position focuses on assisting with the transfer of airport guests, providing information about the airport and Nashville, and guiding visitors to entertainment and transportation options.

The role supports safety procedures and operates across rotating shifts, including weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer service experience.

Responsibilities

• Counsels ground transportation operators on the proper rules of operation.
• Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
• Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
• Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
• Controls the flow and parking of commercial vehicles on the ground transportation level.
• Enforces airports commercial ground transportation policy.
• Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
• Maintains daily event log to document discrepancies.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Identifies environmental hazards and addresses in accordance with OSHA regulations.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including RI SE.
• Performs other duties as assigned.

Skills

Safety & Security

Communication

Conflict Management

Receiving Direction

Relationship Building

Written Comprehension

Attention to Detail

Disability Awareness

Service Orientation

SIDA Badge Eligibility

Education

High School Diploma

Job description

Metropolitan Nashville Airport Authority (MNAA) is hiring for a Customer Service, Landside role at Nashville International Airport. The position focuses on assisting with the transfer of airport guests, providing information about the airport and Nashville, and guiding visitors to entertainment and transportation options.

The role supports safety procedures and operates across rotating shifts, including weekends and holidays.