Customer Service Landside

Metropolitan Nashville Airport Authority; Nashville (TN); On-site; USD 26,000 - 45,000; Full time

Job summary

Metropolitan Nashville Airport Authority (MNAA) is hiring for a Customer Service, Landside role at Nashville International Airport. The position focuses on assisting with the transfer of airport guests, providing information about the airport and Nashville, and guiding visitors to entertainment and transportation options.

The role supports safety procedures and operates across rotating shifts, including weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer service experience.

Responsibilities

• Counsels ground transportation operators on the proper rules of operation.
• Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
• Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
• Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
• Controls the flow and parking of commercial vehicles on the ground transportation level.
• Enforces airports commercial ground transportation policy.
• Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
• Maintains daily event log to document discrepancies.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Identifies environmental hazards and addresses in accordance with OSHA regulations.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including RI SE.
• Performs other duties as assigned.

Skills

Safety & Security

Communication

Conflict Management

Receiving Direction

Relationship Building

Written Comprehension

Attention to Detail

Disability Awareness

Service Orientation

SIDA Badge Eligibility

Education

High School Diploma

Job description

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport

® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com . Follow us on Facebook: @NashvilleInternationalAirport , X: @Fly_Nashville and Instagram: @FlyNashville . Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace.

Hiring Process

• Apply online
• Interview
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, and breath alcohol test
• Onboarding

Benefits

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications Until Filled

Work Schedule

Must be available to work rotating A, Mid and B Shifts. Schedule will include weekends and holidays. Tuesdays and Wednesdays Regular Schedule Days Off.

A Shift 11 am to 7:30 pm

Mid Shift 11am to 7:30 pm

B Shift: 4:30 pm to 1:00 am

Hourly Range

$19.04 (Min.) - $25.91 (Mid.) - $32.77 (Max.)

• Final pay offer will be based on relevant skills and experience to the position.

Job Summary

The Customer Service, Landside is responsible for assisting in the transfer of airport guests and enforcing the airport commercial ground transportation policy. Other responsibilities include providing information about the airport, the Nashville community, and various entertainment activities available to visitors.

Essential Responsibilities

• Counsels ground transportation operators on the proper rules of operation.
• Monitors and operates computerized transportation access equipment, including daily input and occasional repairs.
• Patrols area for abnormal activities, including traffic and curbside problems, and reports discrepancies to the proper authority.
• Performs random inspections of commercial ground transportation vehicles to ensure vehicle meets standards as specified in commercial ground transportation policy.
• Controls the flow and parking of commercial vehicles on the ground transportation level.
• Enforces airports commercial ground transportation policy.
• Performs daily inspections of ground level comfort facilities and curbside area for safety hazards and maintenance issues.
• Maintains daily event log to document discrepancies.
• Takes administrative action against a driver/company in the absence of supervisory personnel.
• Identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities And Other Characteristics

• Safety and Security: Knowledge of equipment, policies, procedures, and strategies to promote safety and security.
• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Conflict Management: Skill in managing conflict and identifying effective and mutually beneficial solutions to the sources of conflict.
• Receiving Direction: Skill in receiving and following written and oral direction.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Disability Awareness: Attends to the special needs of customers with disabilities.
• Service Orientation: Actively looks for ways to help people.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications

Required

• High School Diploma or equivalent.
• 2 years of customer service experience.

Preferred

• Valid Driver's License - Class D