Landscape Supply Store - Customer Service Specialist

Bee Green Recycling & Supply; Oakland (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Bee Green Recycling & Supply in Oakland, CA seeks an experienced Product Specialist to act as a go-to expert for our professional contractor and retail customer base. You will guide customers through complex material selections, project planning, and design decisions, driving sales through expert consultation.

The role supports daily store operations and relationship-building with professional clients. A background in materials or landscaping is preferred, with a passion for sharing knowledge.

Qualifications

• Eligible to work in the U.S.
• Excellent communication in-person, on the phone, and in writing
• Proficient with POS software and Google Office Suite
• Proficient with basic math and geometry calculations, including unit conversions and calculating volume/area
• Detail-oriented and reliable; punctual
• Self-motivated with initiative
• Able to lift up to 25 lbs and stand all day in a retail setting
• Team player in a fast-paced environment

Responsibilities

• Use Epicor BizTrack to enter orders and process payments with accuracy
• Answer incoming calls in a professional manner
• Assist customers in selecting products for their projects
• Schedule deliveries
• Walk customers through the sales process and prepare quotes
• Learn product lines: Hardscapes, Sod, Artificial Turf, Irrigation & Drainage
• Restock shelves and maintain store appearance

Skills

Customer service

Communication

Computer proficiency

Math & geometry

Reliability & punctuality

Teamwork

Physical lifting

Attention to detail

Tools

Epicor BizTrack

Google Office Suite

Job description

The Position

We are seeking an experienced, industry‑savvy Product Specialist to serve as a go‑to expert for our professional contractor and retail customer base. This elevated role goes well beyond standard customer service, you'll be a trusted advisor who draws on deep product knowledge to guide customers through complex material selections, project planning, and design decisions.

In this position, you'll play a central role in daily store operations, driving sales through expert consultation, and building lasting relationships with our professional clients. If you have robust industry experience and a passion for sharing that knowledge, we want to hear from you.

What You’ll Be Doing

• Use our point-of-sale software (Epicor BizTrack) to enter orders, take payments, and have a strong attention to detail to make sure everything is accurate
• Answer incoming calls with a positive, professional tone, and make sure every customer feels taken care of
• Walk customers through their orders, helping them select the right products for their job
• Scheduling deliveries
• Walk customers through every step of the sales process, ensuring they are succeeding whether they are selling bulk material for pick up, to building detailed quotes for an entire backyard re-design
• Learning about the products and services we offer, and able to provide useful information to our customers, including the following product lines: Hardscapes, Sod, Artificial Turf, Irrigation & Drainage
• Restock shelving and maintain a presentable store appearance

Requirements

• At least 18 and legally eligible to work in the U.S
• You’re a great communicator—both in-person, on the phone, and through written communication—and you genuinely enjoy helping people
• Proficient with computers, and basic software applications (such as our point-of-sale software and Google Office Suite)
• Proficient with basic math and geometry calculations, and comfortable converting between units of measure, as well as calculating volume, area, and other product-related measurements
• Detail-oriented and reliable. You double-check your work and show up on time, every time
• Self‑motivated and can take initiative without needing constant direction
• Able to lift up to 25 lbs occasionally and comfortable working on your feet all day in a busy retail setting
• Works well in a fast-paced team environment and can switch gears easily, while still delivering top‑note service

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Range dependent on skill and experience.