Landscape Maintenance Customer Service Manager

ZipRecruiter; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading landscaping company in Nashville seeks a Landscape Maintenance Customer Service Manager with a flair for sales and design. The role involves achieving high profit margins, maintaining client satisfaction, and creatively solving problems. Ideal candidates will have a strong background in horticulture and sales, along with excellent customer service skills. This position offers competitive pay and growth opportunities in a vibrant company culture.

Benefits

Competitive base salary plus performance incentives

Career growth opportunities

Company values quality and creativity

Qualifications

• 5+ years in landscape or horticulture design/estimation.
• Valid driver's license required.

Responsibilities

• Achieve 50%+ gross margin on contract renewals.
• Maintain 90%+ contract renewal rate.
• Close 50% or more of proposals.

Skills

Sales

Customer Service

Problem-solving

Proactivity

Integrity

Education

Bachelor's degree in horticulture

Job description

Job DescriptionSalary: $55,000-$75,000

Now Hiring: Landscape Maintenance Customer Service Manager

Are you a green-thumbed closer with a knack for people, plants, and profits?

We're not your average landscaping company and we're not looking for your average Account Manager. We want someone who can sell sunshine, charm clients, and spot design opportunities in a patch of weeds. Sound like you? Keep reading.

What You'll Be Doing (a.k.a. Your Greatest Hits Playlist):

• Achieve a 50%+ gross margin on all contract renewals because profit is the new pretty
• Maintain a 90%+ contract renewal rate by keeping clients satisfied
• Meet or beat a 40% enhancement sales goal by tapping into your creative side
• Close 50% or more of proposals to win new business
• Convert design-build clients into lifelong maintenance fans, aiming for a 40%+ conversion rate
• Solve problems with a smile, manage accounts effectively, and design landscapes that impress

What You Bring to the Table (Besides Killer Plant Knowledge):

• Efficiency that makes calendars jealous
• Integrity that earns client trust
• Proactivity that prevents problems before they start
• Persistence and persuasion that turn maybe into definitely
• A love of sales, design, customer service, and rolling up your sleeves when the going gets muddy
• Problem-solving skills sharper than your best pair of pruning shears
• A valid driver's license and confidence to use it
• 5+ years in landscape or horticulture design/estimation
• A Bachelor's degree in horticulture, landscape architecture, or a related field (bonus points!)

What's in It for You:

• Competitive base salary plus performance incentives
• The opportunity to grow your career as fast as we grow our gardens
• A company that values quality, creativity, and results
• A reason to actually look forward to Monday mornings

Ready to turn your sales savvy and design sense into something beautiful? Apply now and help us build landscapes and client relationships that truly flourish.

A Culture Index assessment is required to better understand your natural strengths and work preferences. This must be completed prior to an interview. To begin, complete a 7-8 minute survey by copying and pasting this link: https://surveys.cultureindex.com/s/tU9dsgN7Gz/112725.